Description
Process Assistants are pivotal in ensuring smooth daily operations - supervising shifts, allocating labour, assigning job duties, and liaising with both internal and external stakeholders. This role places a solid emphasis on compliance with the Regulated Air Cargo Agent (RACA) security program, including the processing and security clearance of Amazon air cargo, compliance oversight, and supervision of operational performance.
This is a full-time role combining production work and managerial duties. The Aviation Security (AvSec) program runs an overnight operation between 11:00 PM - 1:00 PM (midday), with coverage and flexibility required across these hours. Hours are subject to change based on operational requirements, and weekend work may be required.
Key job responsibilities
Support daily management of department duties, including allocating labour, leading meetings, and assigning job duties
Monitor compliance with AvSec RACA program requirements
Apply industry and Amazon best practices for the secure handling and transportation of air cargo
Track and report ATS/labour hours
Assist on the floor as an associate resource - train associates and verify SOP compliance
Ensure successful area performance through tracking, reporting, and feedback on associate productivity, quality, safety, and security
Report and manage risks and incidents; refer all job injuries immediately to the Aviation Security Manager
Identify and address safety hazards within the work area; participate in safety initiatives and coach associates to work safely at all times
Provide policy follow-up and attendance tracking (duties do not extend to discipline)
Assist in keeping the work area clean and organised
Participate in Operational Excellence initiatives
Basic Qualifications
Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines




Fulfillment of Government background checks to qualify for an ASIC (Aviation Security Identification Card)
Comfortable lifting up to 16 kg, standing/walking for up to ***** hours, and frequently pushing, pulling, squatting, bending, and reaching (with or without reasonable accommodation)
Strong problem-solving skills and the ability to adapt to unplanned situations
Preferred Qualifications
Experience with performance metrics, process improvement and Lean techniques
Experience using clear communication skills and experience delivering training to groups and creating corresponding communications and training materials
Previous experience as a Process Assistant, including any step-up periods
Experience working within a similar field (distribution, warehousing, or aviation security)
Experience with x-ray screening technology, physical security control, and surveillance systems
Knowledge of Dangerous Goods transportation requirements
Experience with oversight or implementation of quality assurance programs
Acknowledgement Of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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📌 Process Assistant, Aus Aviation Security (Avsec) (Melbourne)
🏢 Amazon
📍 Melbourne