Assistant, Commercial Support (Fixed Term, Maternity Cover)
Oriental Merchant is a leading wholesaler and distributor of authentic Asian Groceries globally. We have strong presence in Australia, New Zealand, Canada, United Kingdom and Holland, and our footprints continue to grow. Together with our strategic partners and suppliers, we aim to putting our brands in every consumer's hand as well as in their hearts and minds, and our products always reach them at the right place and at a right time.
We have an exciting opportunity for an Assistant to join our Commercial Support team for 10 months fixed term in Mulgrave, VIC!
What you will be doing
Handle enquiries form sales team and provide ongoing support
Handle customer queries and complaints professionally in a timely manner
Liaise between sales team with other departments (operation, IT, accounts, marketing, procurement, QA and legal)
Coordinate meetings for sales staff nationwide
Process and keep records of claims from customer and sales team including travel requests, leave taken, sales expenses, sales proposals, price difference, stock issue and etc
Maintain and update customer's database accurately
Maintain and update sales team's call cycle and any special arrangement
Maintain product catalogue and promotional catalogue for sales team




Update sales team on new products and promotions
Generate reports (Deals, MI/PI reports, comp check)
Coordinate business plans for trade activities and sales report
Assist different Channels in Sales Department to process forecast on annual and ad hoc basic
Perform stock and deals management
Perform other duties that correspond to your skills, knowledge and ability
The above may be subject to change from time to time and be willing to undertake any other responsibility as assigned by management as and when necessary
What we are looking for
Full Australian working rights and MUST live in Australia
Excellent verbal and written communication skills in both English and Chinese
Excellent knowledge and understanding in Asian product and Ethnic market
Can-do attitude and ability to prioritize
Join an expanding global company and gain extensive exposure to the FMCG industry
Opportunities for growth and progression
Supportive work environment
Generous company discounts
If you are a motivated qualified and looking to grow your career within a global FMCG industry, we would love to hear from you!
Thank you for your interest and application, we regret that only short-listed candidates will be contacted.
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📌 Assistant, Commercial Support (Fixed Term, Maternity Cover) (Victoria)
🏢 Oriental Merchant
📍 Victoria