Key leadership role, ANZ franchise group offering systems, business coaching, operational excellence, career growth, and an attractive salary package.
14th July, ****
About the Company:
Our client is a highly respected and established industrial franchise group operating throughout Australia and New Zealand. With more than 20 years of industry success, the organisation has built a reputation for delivering quality products, exceptional service, and strong franchise support systems.
Supported by proven operating frameworks, strategic marketing initiatives, and a collaborative culture, the group has achieved significant growth over recent years and continues to invest in the development and success of its franchise network.
About the Role:
An exciting opportunity exists for an experienced
Franchise Support Manager
to join the team and support franchise members across
Queensland and Northern New South Wales
.
Reporting directly to the Managing Director, you will act as a key brand ambassador, partnering with franchisees to improve operational performance, strengthen profitability, implement business improvement initiatives, and maximise growth opportunities.
Working collaboratively with fellow Franchise Support Managers and the broader leadership team, you will provide hands-on support, coaching, and strategic guidance to franchise members while ensuring alignment with the group's systems, standards, and objectives.
In addition, you will also lead the group's training portfolio, overseeing training programs, supplier partnerships, coordinate the training calendar, and online learning platform to build capability and support network performance.
Build and maintain solid relationships with franchise members and suppliers
Support franchisees in improving operational performance and profitability
Analyse business performance and identify growth opportunities
Coordinate marketing and promotional initiatives across the network
Provide retail, merchandising, and operational support
Deliver training, coaching, and development programs
Monitor compliance with franchise standards and systems




Assist with onboarding and integration of new franchise members
Support the implementation of network-wide business initiatives
Contribute to the ongoing growth and success of the franchise group
14th July, ****
About the Company:
Our client is a highly respected and established industrial franchise group operating throughout Australia and New Zealand. With more than 20 years of industry success, the organisation has built a reputation for delivering quality products, exceptional service, and strong franchise support systems.
Supported by proven operating frameworks, strategic marketing initiatives, and a collaborative culture, the group has achieved significant growth over recent years and continues to invest in the development and success of its franchise network.
About the Role:
An exciting opportunity exists for an experienced
Franchise Support Manager
to join the team and support franchise members across
Queensland and Northern New South Wales
.
Reporting directly to the Managing Director, you will act as a key brand ambassador, partnering with franchisees to improve operational performance, strengthen profitability, implement business improvement initiatives, and maximise growth opportunities.
Working collaboratively with fellow Franchise Support Managers and the broader leadership team, you will provide hands-on support, coaching, and strategic guidance to franchise members while ensuring alignment with the group's systems, standards, and objectives.
In addition, you will also lead the group's training portfolio, overseeing training programs, supplier partnerships, coordinate the training calendar, and online learning platform to build capability and support network performance.
Build and maintain robust relationships with franchise members and suppliers




Support franchisees in improving operational performance and profitability
Analyse business performance and identify growth opportunities
Coordinate marketing and promotional initiatives across the network
Provide retail, merchandising, and operational support
Deliver training, coaching, and development programs
Monitor compliance with franchise standards and systems
Assist with onboarding and integration of new franchise members
Support the implementation of network-wide business initiatives
Contribute to the ongoing growth and success of the franchise group
What's on Offer:
Join an established and growing Australian and New Zealand franchise network
Proven systems, processes, and support structures
Strong leadership and collaborative team culture
Competitive remuneration package
Performance-based incentives
Fortnightly RDO
Ongoing product and industry training
Career development opportunities
Autonomous and rewarding role with regular travel throughout your territory
Skills & Experience:
To be successful in this position, you will possess:
Demonstrated experience within franchise operations, multi‐site retail, business coaching, or operational support roles
Solid financial and commercial acumen, including P&L; analysis
Ability to identify opportunities for business improvement and growth
Exceptional relationship‐building and stakeholder management skills
Strong verbal and written communication abilities
Experience delivering training, coaching, mentoring, and support
Proven ability to influence outcomes and drive performance improvements
Well‐developed organisational and time management skills
Personal Attributes:
Self-motivated, proactive, and results-focused
Professional and consultative approach
Analytical and commercially minded
Confident communicator with a diplomatic style
Able to work autonomously while contributing to a team environment
Strong customer and member service focus
Background in irrigation, pumps, industrial, trade, or franchise sectors will be highly regarded
#J-*****-Ljbffr

📌 Franchise Support Manager - Queensland (Brisbane)
🏢 Think Water
📍 Brisbane