The hybrid casual
Customer Service Officer – Valet Driver
, plays an integral role within the organisation, reporting directly to the Valet Duty Manager. This hybrid role requires a agile person who will provide an excellent welcome to our clients and relocate their vehicles carefully.
The
Customer Service Officer
is the friendly face that our clients are greeted with upon arrival to the Valet Service. They are focused on accurately and efficiently completing administrative check-in duties and delivering outstanding customer service, in accordance with the Company's Quality Management System and Values, all while ensuring compliance and constant improvement in all areas of the operation.
While the
Valet Driver
is responsible for ensuring our client's experience is seamless with vehicles made safely available at the correct time and returned in the required condition. They are focused on completing transporting duties, in accordance with the Company's Standards, Compliance and Values.
All applicants will need to be physically fit for standing, walking and movement in and out of vehicles throughout each shift. The ability to drive, carefully navigate multi-story carparks, and reverse park vehicles with efficiency is required.
Key Requirements
Deliver exceptional customer service and create a positive first impression for clients
Accurately complete valet check-in and administrative processes
Safely relocate, park, and retrieve customer vehicles
Navigate multi-level car parks confidently and efficiently
Work collaboratively within a team environment




Maintain high standards of presentation, professionalism, and reliability
Follow company procedures, safety requirements, and operational standards
Skills & Attributes
Strong customer service and interpersonal skills
Clear and professional communication skills
High attention to detail and accuracy
Reliable, punctual, and adaptable
Safety-conscious with a responsible approach to vehicle handling
Ability to remain calm and professional in a busy operational environment
Positive attitude and strong team player mentality
Experience & Qualifications
Current unrestricted C Class driver's licence held for a minimum of 3 years
Confident driving a range of passenger vehicles
Strong driving history and commitment to safe driving practices
Basic computer and administrative skills
Ability to follow procedures, instructions, and safety guidelines
Physical Requirements
Applicants must be physically capable of:
Standing and walking for extended periods
Frequently entering and exiting vehicles
Working outdoors and across multi-level parking facilities
Driving and manoeuvring vehicles safely and efficiently throughout each shift
Availability Details
This company operates 7 days a week, 365 days a year. Successful applicants must be available to work rotating rosters, including:
Early morning, afternoon and evening shifts
Weekends and public holidays
Rotating hours based on operational requirements - ***** per week
Flexibility and reliability are essential, as rostered hours may vary from week to week.
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📌 Customer Service Officer – Valet Driver (Melbourne)
🏢 Equity Valet
📍 Melbourne