About Us
188 Medical is a busy, modern and independently owned general practice located opposite Harbour Town Shopping Centre on the Northern Gold Coast.
Our team of eight experienced GPs is supported by dedicated nursing and administration staff who share one goal: providing outstanding patient care. We pride ourselves on professionalism, teamwork and creating a workplace where staff feel valued, respected and supported.
The Opportunity
We are seeking an experienced Medical Receptionist to join our team on a part-time basis, working approximately ***** hours per week.
This role may also suit an Enrolled Nurse with previous general practice reception experience.
We are looking for someone who enjoys working in a busy environment, takes pride in their work and is willing to contribute wherever needed. The successful applicant will be motivated, organised, dependable and genuinely enjoy helping patients and colleagues.
About the Role
As the first point of contact for our patients, you will play an important role in creating a welcoming and skilled experience while supporting the smooth day-to-day operation of the practice.
Your Responsibilities Will Include
Greeting patients and providing exceptional customer service
Managing incoming telephone calls and appointment bookings
Coordinating appointments with doctors, nurses and patients
Processing Medicare claims, patient accounts, billing and receipts
Assisting with banking, account management and debt recovery
Managing recalls, correspondence and general administrative tasks
Working collaboratively with doctors, nurses and reception colleagues
Identifying tasks that need attention and completing them without constant supervision




Maintaining a high standard of organisation, accuracy and attention to detail
Helping maintain a tidy, organised and professional practice environment
Completing other administrative duties as required
Essential Requirements
Minimum two years' experience in general practice reception
Proficiency in Best Practice software
Excellent communication and customer service skills
Experience with Medicare, DVA, WorkCover and third-party billing
Strong organisational and multitasking skills
High level of accuracy and attention to detail
Professional presentation and manner
Positive, proactive and dependable approach
Ability to work effectively as part of a team
Willingness to use initiative and contribute wherever needed
Availability
Applicants must:
Be available to work full-day shifts between 7:45 am and 5:30 pm when rostered
Be willing and reasonably available to assist with additional shifts during annual leave and unexpected staff absences
This position is best suited to someone who has genuine flexibility across our opening hours and is comfortable working full-day shifts.
What We Offer
Above-award pay based on experience
Comprehensive training and ongoing support
Friendly, experienced and supportive team
Modern, well-equipped practice
Genuine opportunity for long-term career development
Stable employment within a respected independent practice
A workplace where initiative, reliability and teamwork are genuinely valued
How to Apply
Please submit:
Your current resume
A cover letter explaining why you would be a good fit for the role
Responses addressing the essential requirements
Contact details for two professional referees
Address your application to: ******

📌 Medical Receptionist- General Practice (Gold Coast)
🏢 188 Medical
📍 Gold Coast