SB Recruitment is seeking an experienced Complaints & Hardship Manager to lead two critical functions within a regulated financial services workplace. You will provide strategic direction, oversee complex complaints, and drive improvements across customer outcomes and governance.
Reporting to senior leadership, you will manage performance, ensure ASIC AFCA NCCPA compliance, and mentor a team to enhance operational effectiveness and risk management.
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📌 Strategic Head Of Complaints & Hardship (Sydney)
🏢 SB Recruitment
📍 Sydney
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