Administration and Compliance Officer
Location: Ballarat
Employment Type: Full-Time
Industry: Disability Services (NDIS)
Salary: Competitive salary, based on experience
About Us
Enable Living Supports is locally owned and operated registered NDIS provider dedicated to delivering high-quality, person-centred support services to participants across Victoria. We pride ourselves on our compassionate team, strong compliance culture, and commitment to helping people live the life they choose. As we continue to grow, we're looking for an organised and detail-driven Administration Officer to join our team.
About the Role
This is a key administrative role supporting critical areas of our daily operations, including participant compliance. You'll be the first point of contact for new employees joining our team, ensuring they're set up correctly and meet all regulatory requirements, while also maintaining accurate, audit-ready participant records in line with NDIS Practice Standards.
Key Responsibilities
General Administration
Provide day-to-day administrative support to the operations and management team
Data entry and record maintenance across internal systems
Respond to queries from staff, participants, and families in a professional and timely manner
Answer and direct phone calls, emails, and general enquiries
Manage office supplies, equipment, and general office upkeep
Prepare, format, and proofread correspondence, reports, and meeting documents
Take minutes at meetings and distribute action items as required
Maintain filing systems (electronic and physical) ensuring documents are organised and easily retrievable
Assist with organising staff meetings, training sessions, and company events
Undertake other ad hoc administrative duties as required by management
Staff Onboarding
Coordinate end-to-end onboarding for recent support workers and staff, including offer letters, contracts, and induction paperwork




Verify and track mandatory compliance documents (NDIS Worker Screening Check, Working with Children Check, First Aid/CPR certificates, qualifications, right-to-work status)
Maintain accurate staff records and compliance databases, flagging expiring documents ahead of renewal
Coordinate mandatory training modules and induction sessions for new starters
Liaise with HR, rostering, and management to ensure a smooth start for new employees
Participant Compliance
Maintain up-to-date participant files, service agreements, and support plans in line with NDIS Practice Standards
Monitor and track expiry dates for participant plans, risk assessments, and consent documentation
Support internal and external audits by ensuring documentation is accurate, complete, and readily accessibleAssist in identifying and reporting compliance gaps or incidents in line with company policy
Liaise with Support Coordinators, families, and participants to gather and update required documentation
About You
Previous experience in an administration role, ideally within NDIS, disability, aged care, or community services
Sound understanding of NDIS Practice Standards and compliance requirements (or a strong willingness to learn)
Highly organised with excellent attention to detail
Strong communication skills, both written and verbal
Confident using Microsoft Office and database/CRM systems
Ability to manage multiple priorities and meet deadlines
A current NDIS Worker Screening Check (or willingness to obtain one)
A National Police Check (or willingness to obtain one)
What We Offer
Supportive and values-driven team culture
Ongoing training and professional development
Opportunity to make a genuine difference in the disability sector
Enable Living is an equal opportunity employer. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people from culturally and linguistically diverse backgrounds.
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📌 Administration And Compliance Officer (Ballarat)
🏢 Enable Living Supports
📍 Ballarat