Operations Manager - Industrial Access Solutions
Operations Manager - Industrial Access SolutionsLead a technical team, shape culture, and drive operational excellence in a respected, growing industrial services business in Rockhampton.
The Opportunity
This is a rare opportunity to step into a true operations leadership role with a business that's known for excellence in safety, service, and specialist access solutions. As the Operations Manager at Highpoint Access & Rescue, you'll lead the day-to-day running of a high-performing technical team while building the operational structure needed to scale.
If you have the industry experience coupled with the practical business and team management knowledge to bring value to this fast-paced, future-focused business in the region, read on.
About the Business
Highpoint Access & Rescue is a Rockhampton-based business providing technical industrial services across Queensland - including rope access, confined space rescue, height safety systems, and industrial training.
Led by owners Rob and Liz Stringer, Highpoint is a values-led company with a strong reputation in safety and a deep sense of responsibility to their clients and team. The business is entering a growth phase, including the implementation of new systems, a developing leadership structure, and readiness for sustainable scaling.
This is a team of specialised, capable, down-to-earth professionals who take pride in doing great work.
About You
You're a calm, grounded operations leader who thrives on building capable teams and running efficient, safe, and reliable delivery. You're hands-on, organised, and thrive on systems and data - you're just as confident on-site as you are behind a screen.
You don't need to be the technical expert in the room. Instead, you're someone who can bring people together, ask the right questions, remove roadblocks, improve processes, and turn specialist expertise into operational results.




You're not a corporate operator. You work with humility, integrity, and a robust "we, not me" attitude. You'll bring clarity and direction while respecting the expertise of the specialist field team. You'll work directly with the owners and help shift the business from founder-led delivery to a scalable, structured leadership approach.
Your New Role
This role will lead the entire operational function — from quoting oversight to job delivery, client satisfaction, team development, and systems implementation. You'll create consistency, embed the culture, and free up the owners to focus on strategic growth.
This is a pivotal hire for the business and a pathway role with scope to grow into the future COO.
The salary for this role is $160,000 plus superannuation.
Relocation assistance may be considered for the right candidate.
Role Requirements
Strong operations leadership in an industrial, trade-based, or technical services environment
Proven track record of leading teams and driving service delivery outcomes
Experience improving systems, workflows, and operational performance
Strong understanding of safety, compliance, and workforce planning
Confident with data, metrics, and software (Microsoft 365, SharePoint, etc.)
Talent strategy or recruitment experience highly regarded
Experience with ISO implementation and/or NDT advantageous
Key Qualifications, Experience & Skills
Trade, technical or engineering background preferred
Strong interpersonal and leadership skills
Practical knowledge of service delivery in industrial environments
Tech-savvy and process-oriented
High emotional intelligence and team focus
Key Areas of Responsibility
Team Leadership & Capability
Service Delivery & Operational Coordination
Operational Excellence & Systems Improvement
Safety, Compliance & Risk Management
Recruitment, Workforce Planning & Talent Development
Stakeholder Engagement & Relationship Management
Strategic Growth & Operational Readiness
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📌 Operations Manager - Industrial Access Solutions (Rockhampton)
🏢 LeverageME
📍 Rockhampton