Human Resources Business Partner | Medical Devices
This UK-based medical device manufacturer founded in the ****s specialises in products designed to improve the quality of life for patients.
This organisation is a long-standing family-run business that invests in research and development to create creative healthcare products used globally.
THE COMPANY YOU WOULD BE JOINING
This UK-based medical device manufacturer founded in the ****s specialises in products designed to improve the quality of life for patients.
This organisation is a long-standing family-run business that invests in research and development to create innovative healthcare products used globally.
BENEFITS
Employees work for a company focused on improving patients' lives through healthcare innovation and support services.
The organisation promotes a culture built around caring, listening, and teamwork.
They invest in staff development and encourage employees to grow their skills and careers.
The company emphasises social responsibility and sustainability, including environmental initiatives and community support.
WHAT YOU WILL GROW & MANAGE




As Customer Experience Advisor you will be responsible for supporting patients and healthcare professionals with outstanding customer care.
Managing sample requests, CRM updates, and patient follow-up across Australia.
Coordinating orders, logistics, and communications with internal and external stakeholders, including picking and packing product orders within a corporate office environment, (NOT a warehouse).
Joining a supportive leader and caring team culture with genuine mentorship and guidance.
Growing your career within an innovative healthcare company that offers long-term development opportunities.
WHAT EXPERIENCE YOU WILL NEED TO GET THE JOB
Strong technical and computer skills with confidence using CRM systems and Microsoft Office.
Previous customer service experience within a product-based or healthcare environment.
Excellent communication skills across phone, email, and customer interactions.
Highly organised with the ability to multitask and manage competing priorities.
Ability to work 3 days a week in the office in South Melbourne.
Empathetic, proactive, and passionate about delivering exceptional customer experiences.
Full working rights for Australia and be vaccinated against COVID-19.
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📌 Customer Experience Advisor | Medical Devices (Melbourne)
🏢 PPD Search
📍 Melbourne