As one of the world's top 7 forwarding and 3PL logistics service providers, Nippon Express is known for our commitment to excellence and customer-focused freight forwarding solutions. We take pride in being a leading provider of integrated business solutions!
About the Opportunity
We are seeking an experienced Air Freight Specialist to join our Freight Forwarding team. Reporting to the Freight Forwarding Supervisor, you'll be responsible for end-to-end coordination of air freight import and export operations across Australia. This is a hands‐on operational role with a strong focus on compliance, customer service, and process efficiency.
Key Responsibilities
Coordinate all aspects of air freight imports and exports (NSW, QLD, NT, WA, SA)
Manage job registrations, customs reporting (ACR), and cargo movement tracking
Liaise with airlines, GHA (Ground Handling Agents), bonded warehouses, and customs brokers
Issue tax invoices and process supplier invoices
Provide accurate quotes to clients and overseas agents upon request
Monitor and resolve cargo issues (e.g. delays, missing or damaged goods)
Respond promptly to customer and agent inquiries with a professional and solution-focused approach
Maintain compliance with WHO-GDP, ISO, and internal standards




Assist with GDP pharmaceutical audit support as required
Ensure all internal stakeholders are updated with shipment progress and key milestones
About you
As a successful candidate, you will possess:
Proven experience in a similar role within a fast‐paced environment.
Strong interpersonal and communication skills, both written and verbal.
Demonstrated customer service skills, with a focus on delivering timely and effective solutions.
Ability to work independently and collaboratively within a team.
Proficiency in CargoWise1 and Microsoft Office 365.
Knowledge of international freight forwarding, including Dangerous Goods handling (IATA DG certification), refrigerated and temperature‐controlled goods, firearms and explosives, and high‐value merchandise (preferred).
At Nippon Express, we value your contributions and celebrate your role in our collective success. We foster an open, inclusive, and flexible work environment where employees are trusted to do their best work.
We also offer:
Current office conveniently located in Alexandria
Free onsite gym, massage chair, and shower amenities
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📌 Air Freight Specialist (Sydney)
🏢 Nippon Express
📍 Sydney