More than 50 years ago, John C. Bogle had a visionof startingan investment company that did things differently. A company with no external shareholders, where all profits are reinvested back into the business to lower costs and improve outcomes for clients.
Today, Vanguard is one of the world's largest investment management companies, serving more than50 million investorsglobally. For over 30 years, Vanguard Australia has supported individual investors, financial advisers, and superannuation members in achieving theirlong-termfinancial goals.
The Growth & Experience team brings togetherdesign,product, research, marketing,dataand technology capabilities to improve how clients discover, join,investand grow with Vanguard Australia.
We work across complex and interconnected products, services and journeys, using customer insight, experimentation and data toidentifyopportunities and create experiences that deliver measurable value for clients and the business.
AsLeadProduct Designer, you will lead design across strategically important experience areas spanning multiple products,journeysand teams. You will shape product and experience direction,establisha compelling future-statevisionand align cross-functional teams around evidence-based customer outcomes.
This is a senior individual-contributor role with impact beyond individual delivery.You will influence investment andprioritisationdecisions, resolve complex experience and system challenges, advance designstandardsand develop the capability of the wider design practice.
You will work closely with Product Managers, Engineers, Researchers, Data and Analytics specialists, Marketing, Legal, Risk and other partners to balance customer needs, business outcomes, technicalfeasibilityand regulatory requirements.
Core Responsibilities
Lead end-to-end product design across complex,ambiguousand strategically important experience areas, translating business strategy and customer needs into accessible,coherentand scalable experiences across connected products,servicesand journeys.
Partner with product,engineeringand senior stakeholders to shape product direction, experience vision, intended outcomes, balancing customer value, business priorities, technicalfeasibilityand risk.
Define and apply qualitative and quantitative research,



productanalyticsand experimentation approaches.Synthesiseevidence toidentifyopportunities, framehypothesesand influence whether teamsproceed, iterate or change direction.
Lead the communication of designstrategy,evidenceand solutions to senior stakeholders. Make complex trade-offs understandable, influence decision-making and champion measurable customer and business outcomes across the product lifecycle.
Build strong relationships across theorganisationto align multiple teams, resolve cross-productdependenciesand create momentum around a shared experience direction without relying on formal authority.
Advance design systems, sharedstandardsand governance. Help teams balance reuse with justified innovation and contribute scalable patterns and approaches that improve consistency across products and journeys.
Partner with product and engineering leaders throughout discovery, delivery andoptimisationto resolve platform and sequencing trade-offs,establishquality expectations, supportappropriate measurementandvalidateimplementation,accessibilityand performance.
Coach and develop designers through critique,feedbackand practical guidance. Set a high standard for craft, systems thinking and evidence-based decision-making while strengthening capability across the wider design practice.
Contribute to design leadership and emergingpractice. Identifyappropriate usesof approved AI-enabled tools,establishevaluation criteria and human oversight, and translate valuable learning into responsible and scalable ways of working.
WhatWe'reLooking For
Demonstrated extensive experience in product design, userexperienceor a related field, including repeated ownership of complex experience areas spanning multiple products,journeysor teams.
A portfolio or case-study evidencedemonstratingstrategic problem framing, systems thinking, customer research, design craft, cross-functional influence,deliveryand measurable outcomes.
Advanced capability across interaction design, information architecture,



prototyping and experience strategy, with the judgement to provide direction across content, visual andservice-designconsiderations.
Strong research and analytical capability, including experience combining qualitative insights, productanalyticsand other quantitative evidence to inform product decisions.
Demonstrated ability to influence senior stakeholders, align multidisciplinaryteamsand constructively challenge decisions that may weaken customer outcomes or long-term product health.
Experience partnering closely with product and engineering leaders to navigate technical, operational,regulatoryandorganisationalconstraints.
Nice to Have
Experience designing digital investment, superannuation,financial-servicesor other regulated customer experiences.
Experienceestablishingor improving design systems, contribution models, sharedpatternsor design-quality practices.
Experience defining customer-experience measures or applying experimentation and product analytics to evaluate design outcomes.
Inclusion Statement
Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.
Our core purpose:To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the advantages of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
#J-*****-Ljbffr

📌 Lead Product Designer (Melbourne)
🏢 Vanguard Group
📍 Melbourne