Are you an organised administrator who loves keeping people, schedules and customers on track?
ESP Fire is a locally owned and growing fire protection company servicing businesses, schools, strata managers and commercial properties throughout the Mid North Coast.
We're looking for an experienced
Office Administrator / Scheduler
who enjoys working in a busy office environment.
If you're someone who thrives on organisation, enjoys helping customers and takes pride in getting the details right, we'd love to hear from you.
Office Administrator | Scheduler
Are you an organised administrator who loves keeping people, schedules and customers on track?
ESP Fire is a locally owned and growing fire protection company servicing businesses, schools, strata managers and commercial properties throughout the Mid North Coast.
We're looking for an experienced
Office Administrator / Scheduler
who enjoys working in a busy office environment.
If you're someone who thrives on organisation, enjoys helping customers and takes pride in getting the details right, we'd love to hear from you.
About the Role
This position is much more than administration.
As our
Office Administrator/Scheduler
you'll become a vital part of our Operations Team, ensuring our technicians, customers and office all stay connected and running efficiently.
You'll be responsible for coordinating daily operations while delivering exceptional customer service and administrative support.
Your responsibilities will include:
Scheduling technicians and coordinating daily service appointments
Managing technician calendars and work allocation




Customer Service via phone and email
Liaising with commercial clients, property managers and business owners
Preparing newsletters and client communications
General office administration
Maintaining customer records and job information
Assisting with project coordination and operational workflow
Following up outstanding invoices and customer accounts
Supporting social media and marketing activities
Working within our job management system UpTick (training provided)
About You
We're looking for someone who enjoys being the person that keeps everything organised.
You'll ideally have experience in one or more of the following:
Office Administration
Service Coordination
Scheduling technicians or trades
Customer Service
Administration Support
Project Coordination
You'll also have:
Outstanding attention to detail
Excellent communication skills
A confident and qualified phone manner
Strong organisational and time management skills
The ability to manage multiple priorities
Confidence learning new software and systems
A positive, solutions-focused attitude
Emotional intelligence and excellent people skills
Desirable Experience
While not essential, experience in any of the following would be highly regarded:




Fire Protection Industry
Building Services
Maintenance Industry
Trades Administration
Facilities Management
Service Scheduling
CRM or Job Management Software
Zoho
UpTick
Newsletter creation
Social Media
Who Will Thrive Here?
We're looking for someone who is:
Hungry to learn and grow
Humble and team-focused
Reliable and accountable
Naturally organised
Comfortable taking ownership of their work
Able to "hit the ground running"
Looking for a long-term career with a growing local business
We aren't just looking to fill a position—we're looking for someone who wants to become part of our team for years to come.
What You'll Receive
School-friendly working hours
Approximately 25 hours per week
Supportive and experienced team
Opportunity to grow as the business grows
Modern systems and technology
A workplace that genuinely values its people
Salary
$***** - $***** per hour
Salary will be based on experience, capability and applicable award rates.
Why ESP Fire?
At ESP Fire, we don't simply service fire equipment—we help protect people, businesses and communities.
We're proud of our reputation, our culture and the relationships we've built with our customers. Every member of our team plays an important role in delivering outstanding service, and we're looking for someone who shares those values.
If you're ready to build a long-term career with a growing local business where your contribution truly matters, we'd love to hear from you.
#J-*****-Ljbffr

📌 Office Administrator | Scheduler (Coffs Harbour)
🏢 ESP Fire
📍 Coffs Harbour