Dental Boutique
is seeking a warm, professional, and customer-focused Front Office Coordinator to join our new flagship clinic in the heart of
Melbourne CBD
. This is an exciting opportunity for someone with strong people skills and customer service experience who enjoys creating exceptional client experiences in a premium healthcare environment. The role also offers future growth into a Patient Coordinator position for the right candidate.
About the Role:
You'll begin as a
Front Office Coordinator.
The warm, welcoming face of Dental Boutique. From greeting patients to managing appointments and ensuring each visit runs smoothly, you'll help create a memorable and seamless experience for every client.
But this role goes beyond the front desk.
If you have a natural ability to build trust, communicate with confidence, and help people take the next step, you'll transition into a
Patient Sales Consultant
– guiding clients through their smile journey with care and clarity.
What you'll be doing
Welcome patients with professionalism and warmth
Create a calm, confident environment that puts patients at ease
Manage appointments, patient flow, and front desk operations
Support administrative processes and maintain accurate records
Coordinate daily schedules to ensure smooth clinic operations
Work collaboratively with the clinical team to deliver five-star service
What you'll be growing into
Lead tailored consultations to support patients through their decision-making journey
Build trust and rapport with clients while presenting treatment options
Manage treatment plans, appointment scheduling, and follow-up communication
Collaborate with clinicians to ensure personalised, high-quality care
Use your natural ability to influence and connect to drive conversions
About you:




You'll thrive in this role if you:
Have 2+ years' experience in a customer-facing role
Are naturally warm, engaging, and highly professional
Take pride in delivering a premium, detail-oriented experience
Are organised, efficient, and confident managing multiple tasks
Are tech-savvy and comfortable learning new systems
Bring experience from high-end retail, hospitality, or service environments (highly regarded)
Luxury Setting: Work in a beautifully designed, state-of-the-art clinic
Career Growth: Be part of a growing brand that invests in its people
Training & Development: Comprehensive onboarding and ongoing support
Culture: Join a high-performing, supportive team that values excellence
More about us
At Dental Boutique, we don't just change smiles – we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world-class expertise, artistry, and innovation to deliver natural, confidence-boosting results.
We're proud to be:
Australian Business of the Year, Dental Services of the Year, and Health Services of the Year
A premium, nationally recognised brand driven by excellence and care
A team that lives by our values:
Above and Beyond
Take initiative and ownership.
Pay attention to detail.
Strive for exceptional outcomes in everything you do.
Excel with Passion and Care
Show kindness and empathy to patients and teammates.
Bring passion and positivity into your work by loving what you do.
Positivity and Happiness
Treat patients and colleagues with care and respect.
Work proactively and independently when needed.
Contribute positively as a supportive team player.
As part of our standard recruitment process, preferred candidates will be required to undergo a Nationally Coordinated Criminal History Check (Police Check)
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📌 Front Office Reception/Patient Coordinator (Melbourne)
🏢 Dental Boutique CBD
📍 Melbourne