ABOUT US
Lake Imaging, founded in **** , has become the
largest radiology provider
in central and western Victoria , with more than
19 clinics
providing a wide range of
diagnostic imaging services
to St John of God private hospitals, community-based clinics, and specialty centres in Melbourne, Ballarat, Geelong, and Warrnambool.
ABOUT THE ROLE
Located in our
Booking Centre in North Melbourne
, you'll be the
first point of contact
for our patients. If you enjoy working in a
lively inbound call centre environment
, this is the
perfect role for you
!
You'll use your
superstar customer service skills
to manage appointment enquiries and bookings. Ideally, you'll have experience in the
medical or radiology field
, but if you're passionate about the
health industry
, we want to hear from you!
ABOUT THE PERKS & CULTURE
Not all call centre jobs are created equal! This is a
genuine opportunity
to
start or grow
your career in the
medical industry
. The Booking Centre team is a
tight-knit group
who go above and beyond to support our patients and live our company values every day.
Permanent Full-Time
Monday-Friday, office hours
Career development opportunities
In-house training provided
Work with a values-based, industry-leading medical imaging provider
ABOUT THE RESPONSIBILITIES
As a Booking Agent, you will:




Take inbound calls and determine the required service
Handle bookings and enquiries efficiently
Notify patients of pre-visit requirements
Liaise with technical and support staff
Quote fees and Medicare rebate amounts
Book appointments at the relevant site
Assist with other tasks as needed
ABOUT YOU
Our Booking Agents come from all walks of life and bring a range of experience. To thrive in this role, you will have:
Excellent communication & phone skills – articulate, empathetic, and a good listener
Previous customer service or high-volume call centre experience
Confident using computers and quick to learn new systems
A proactive attitude to training and development
Health/medical reception experience (highly regarded)
RIS/PACS systems experience (also highly regarded)
We believe diversity in all its forms enriches the workplace; regardless of, but not limited to gender, age, disability, nationality, culture, religious beliefs and sexual know great minds don't think alike, so as an Equal Opportunity Employer, we are committed to building a diverse workforce. We welcome and consider applications from all qualified candidates, regardless of their background.
To learn more about FMIG follow us on LinkedIn, or visit us at .
#J-*****-Ljbffr

📌 Customer Care Specialist (Melbourne)
🏢 IDX
📍 Melbourne