We are currently looking to recruit a Level 1 Helpdesk Officer for a position based in the Ringwood area and are keen to connect with recent graduates in the IT field.
This is an entry-level prospect, ideal for someone looking to begin their career in IT support within a fast-paced MSP environment. The role will involve providing first-point technical assistance, troubleshooting basic IT issues, and supporting end users across a range of systems and clients.
We are particularly interested in candidates who are enthusiastic, strong communicators and eager to develop their skills in a professional IT environment. While we welcome all suitable applicants, we would especially encourage female graduates to apply as part of our commitment to supporting greater diversity within our team.
Your role will ensure providing superior customer service through the maintenance, enhancement and efficient operation of IT functions across our client operations. The eligible candidates will be able to provide Level-1 IT Support over the phone, via ticket system and in-person. Remote support and troubleshooting in a busy team environment will be part of your daily work-life.
About the company
Interleave Australia is an Australian company with more than 80 clients around the world.



We are a company that values work-life balance and offers a very friendly and loyal team environment, with ongoing support, training and development provided to all of our employees.
Formed in ****, our committed and talented professionals have delivered world class IT and business consulting services across a wide range of industries. Our team is talented, committed and have a can‐do attitude and we recognise that our staff are the cornerstone of our dynamic business. The successful candidate will bring an energetic and friendly approach to our team.
Requirements
Excellent multi-tasking skills
Excellent Communication Skills (verbal communication is of the utmost importance)
Customer Focus and Attention to Detail
What you bring to the table?
A strong communicator, you will be able to relay information in a clear and concise manner, whether by email, over the phone or in person. You will have a keen eye for detail and the ability to learn and apply problem solving techniques. A friendly manner and the willingness to help users/clients with numerous IT issues. Ideally the suitable candidate will display a drive to pursue a career in IT.
All applications will be treated with strict confidence.
We are only looking for candidates that have the legal right to work in Australia.
#J-*****-Ljbffr

📌 It Help Desk – Full Time. (Melbourne)
🏢 Interleave Australia P/L
📍 Melbourne