Manager Customer Support - Disability Services
Manager Customer Support - Disability Services
At Workpower, we are committed to creating opportunities for people with disabilities to achieve their goals and live meaningful lives. We are seeking an experienced and passionate
Manager Customer Support
to join our team and play a key role in delivering exceptional customer outcomes across our School, Learn, Work and Life programs.
This is an exciting chance for a customer-focused leader who is committed to person-centred practice, quality outcomes and continuous improvement within the NDIS workplace.
About the Role
As the Manager of Customer Support, you will lead the coordination, implementation and monitoring of customer support, ensuring services are delivered in accordance with NDIS Practice Standards, customer goals and Workpower policies.
You will work closely with customers, families, Support Coordinators, Support Coaches and other stakeholders to maximise customer outcomes and support people to achieve their goals
Key Responsibilities
Coordinate and review customer risk assessments and support plans.
Conduct customer reviews, check-ins and end-of-plan reporting.
Manage and maintain customer records and documentation.
Prepare service agreements, support quotes and NDIS plan review information.
Coach and Support Coaches to deliver high-quality support.
Monitor behavioral incidents, emerging risks and required investigations.
Ensure Behaviour Support Plans, health support plans and other critical documents remain current.
Monitor restrictive practices and support compliance with legislative requirements.




Build solid relationships with families, Support Coordinators, allied health professionals and other stakeholders.
Coordinate customer programs and services to achieve person-centred outcomes.
Drive continuous improvement initiatives and service excellence.
About You
You are a motivated leader who is passionate about empowering people with disability and achieving meaningful outcomes.
Skills and Experience
Demonstrated experience within the disability, community services or NDIS sector.
Strong understanding NDIS Code of Conduct. and NDIS Practice Standards
Experience in case management, customer support coordination and service delivery.
Ability to develop and maintain effective stakeholder relationships.
Knowledge of behaviour supports and restrictive practice requirements.
Strong report writing and documentation skills.
Experience managing risk, incidents and compliance requirements.
Excellent leadership, coaching and communication skills.
Proficiency using electronic case management and customer record systems.
Experience preparing NDIS plan review reports and support costings.
Experience supporting employment and community participation outcomes for people with disability.




Understanding of supported employment environments.
What We Offer
Make a genuine difference in the lives of people with disability
Join a values-driven organisation with a strong community focus
Access salary packaging benefits
Enjoy flexible working arrangements
Receive a laptop and mobile phone
Be part of a supportive leadership team focused on growth and continuous improvement
Our Commitment
Workpower is committed to providing a safe, inclusive and respectful workplace. We welcome applications from people of all backgrounds and actively encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples and individuals from diverse cultural backgrounds.
Workpower is a values-driven, not-for-profit organisation dedicated to empowering people with disability to live fulfilling, inclusive lives. For more than 30 years, we've provided high-quality supports across Western Australia through our School, Learn, Work, and Life services.
We deliver person-centred programs that focus on building skills, confidence, and community connection.
In addition to our disability supports, Workpower operates a range of social enterprises across industries such as packaging, landscaping, and recycling - providing real employment and training pathways for people with disability.
Everything we do is guided by our values of respect, inclusion, collaboration.
If you are passionate about person-centred service delivery and want to help people achieve their goals through quality supports, we would love to hear from you.
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📌 Manager Customer Support - Disability Services (Perth)
🏢 @
📍 Perth