Member Services Coordinator - Part time or Casual - Immediate start
About the Role
The Member Services Coordinator is a key point of contact for Bicycle Network, providing a friendly, skilled first experience for our members, riders, customers and wider community across phone, email and other channels.
This is a people-focused role. We're looking for someone who is warm, approachable, an excellent communicator and genuinely enjoys helping others. You'll need to know a little about almost everything we do, be curious enough to find out what you don't know and confidently connect people with the right person or team.
You'll support enquiries across membership, events, insurance, Rider Rescue, advocacy and general Bicycle Network information, while also helping with member engagement, retention and conversion.
What You'll Do
Be the friendly, professional first point of contact for Bicycle Network.
Respond to member and customer enquiries by phone, email and other channels.
Build rapport, listen carefully and provide helpful, accurate information.
Support enquiries across membership, events, insurance, Rider Rescue, advocacy and our programs.
Take ownership of issues and see them through to resolution.
Work closely with teams across BN to ensure members and riders receive consistent information.
Support membership renewals, retention and engagement activities and responsibilities.
Provide rider and customer support around major events, including Peaks Challenge, Around the Bay and Great Vic Bike Ride.




Keep up to date with what's happening across BN so you can confidently help people navigate the organisation.
Maintain accurate CRM and membership records and contribute to improving our processes.
What You'll Bring
You're a people person first. You enjoy talking to people, solving problems and making sure others feel welcome and valued. You'll be:
Warm, friendly and genuinely helpful.
A confident and explicit communicator, both verbally and in writing.
A great listener with strong people skills and good judgement.
Calm, positive and patient, even when things get busy.
Organised, reliable and comfortable managing competing priorities.
Curious, proactive and willing to take ownership.
A collaborative team player who builds strong relationships.
Comfortable learning new systems and information quickly.
Someone who cares about doing the right thing and creating a great experience for others.
SALARY & BENEFITS
Six weeks annual leave.
Competitive salary, commensurate with experience.
Bike packaging – salary packaging designed for bike riders.
Secure bike parking and excellent EOTF.
New building / office space in Abbotsford
Flexible work arrangements negotiable.
Join a high performing, motivated, like minded team, aligned and driven by our core values.
You don't need to be a cycling expert, you need to be someone people want to talk to. If you're friendly, capable, curious and genuinely enjoy helping people, we'd love to hear from you.
#J-*****-Ljbffr

📌 Member Services Coordinator (Melbourne)
🏢 Bicycle Network
📍 Melbourne