Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.
Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.
As a Graduate Product Support Consultant, you'll play a key role supporting Orikan's technology platforms, including
PayStay, ePermits, UbiPark, IMaaS and PinForce.
This role is ideal for graduates from
IT, Computer Science, Data, Information Systems or related STEM disciplines
, or anyone with a solid interest in the intersection where technology meets customer service.
You don't need prior product support experience — we'll provide training, mentoring and ongoing support to help you succeed.
What You'll Be Doing
With guidance from experienced team members, you will:
Provide friendly, professional
Level 1–2 technical support
via phone and email
Investigate and resolve customer issues, keeping customers informed throughout
Log and manage cases in our service desk system
Work with internal teams such as Development and Technical Services to solve problems
Learn to use




SQL and databases
to support troubleshooting and reporting
Help document solutions and contribute to team knowledge sharing
Participate in an
on‐call support rotation
(once trained and supported)
What We're Looking For
We're looking for someone who is curious, motivated, and keen to learn. You might be a great fit if you have:
Strong communication skills and a customer‐first mindset
An interest in technology, systems, and problem‐solving
Basic knowledge of IT, software, or databases — or a willingness to learn
Confidence asking questions and learning from feedback
A positive, proactive attitude and attention to detail
Why Join Orikan?
Graduate‐friendly role with structured onboarding and training
Supportive, collaborative team environment
Exposure to real‐world technology used across Australia & NZ
Career development opportunities within a growing tech business
Commitment to diversity, inclusion, and supporting women in STEM
Modern office location on Collins Street in Docklands
Ready to Start Your STEM Career?
If you're looking for a supportive entry point into technology and product support, we'd love to hear from you.
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📌 Graduate Product Support Consultant - Payments (Melbourne)
🏢 Orikan Group
📍 Melbourne