Join One of Australia's Fastest Growing Baby Brands
At MEKE Baby, we're on a mission to redefine the way parents feed their babies. From e-commerce success to national retail rollouts with some of Australia's biggest retailers, we're entering an exciting phase of growth and looking for someone who wants to grow with us.
This isn't your typical admin role. You'll work directly alongside the founder, gaining hands-on experience across customer experience, operations, logistics, retail and e-commerce. One day you might be helping launch a new product, the next supporting a major retailer or solving customer challenges that shape the future of the brand.
If you're highly organised, love variety, enjoy taking ownership and want a front-row seat inside a fast-moving business, this is an opportunity to build valuable skills while making a real impact. You'll be part of a passionate team, contribute to exciting projects and have the chance to develop your career as MEKE Baby continues to scale nationally and internationally.
Key Responsibilities
Customer Experience
Respond to customer enquiries via email, and website channels
Manage warranty claims, product support requests and customer follow-up
Assist customers with orders, returns and exchanges
Monitor customer feedback and escape recurring issues
Deliver the best standard of customer care and communication, our families mean everything to us.
General Business Support




Provide administrative support to the founders and team
Conduct research and data entry tasks
Assist with event preparation and coordination
Help ensure projects remain organised and on schedule
About You
Highly organised with strong attention to detail
Excellent written and verbal communication skills
Friendly, professional and customer-focused
Confident using Google Workspace and Microsoft Office
Strong problem‐solving skills and initiative
Able to manage multiple priorities in a fast-paced environment
Positive attitude and willingness to learn
Desirable Skills
Customer service experience
Shopify experience
E-commerce or retail experience
Content, graphic design or creative skills.
Why Join MEKE Baby?
Work directly with the founders of a fast‐growing Australian brand
Gain exposure to retail, e-commerce and business operations
Be part of major retail launches and exciting growth opportunities
Opportunity to grow your role as the business expands
Supportive and cooperative team environment
Role Details
Part‐time position (4 days per week)
Melbourne-based (Western Suburbs)
Suitable for junior applicants, students or recent graduates
Opportunity for increased hours and career progression
If you're organised, proactive and excited to be part of a growing Australian brand, we'd love to hear from you.
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📌 Customer Experience & Admin Assistant (Melbourne)
🏢 Meke Baby
📍 Melbourne