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Employment Type: Full Time and / or Part Time
Posting Date: 15 Jul ****
Jessie McPherson Private Hospital has cared for Victorians for more than 90 years. As a standalone, not-for-profit private hospital owned by Monash Health, we provide specialist private hospital services for Melbourne's south-east and the wider Victorian community.
Located at Monash Medical Centre in Clayton, Jessie McPherson Private Hospital operates as a distinct private hospital within the Monash Health network, with the benefit of close connection to the capability, infrastructure and multidisciplinary expertise of a major tertiary health service.
We also operate Monash Heart Private at the Victorian Heart Hospital, providing private cardiac care within Australia's first dedicated cardiac hospital.
Our people work in a connected, close-knit hospital environment where collaboration, continuous learning and high-quality patient care go hand in hand. Whether you're joining us for the first time or continuing your career within the Monash Health network, you'll be part of a team committed to making a meaningful difference for patients, families and one another.
Working in healthcare has never been more important or meaningful
Join our administration team
Full-time,Part-timeand casual shifts available
Monday – Sunday, 24 hours, rotating roster
Make your mark and deliver exceptional administrative services in a high-level patient-centredcare environment
Make A Difference To The Lives Of Others While We Make A Difference To Yours.




Jessie McPherson Private Hospital has been caring for Victorians for over 90 years, playing a vital role in providing a range of specialist private hospital care for our community.
We recognise our staff are the key to us delivering the excellent patient centred care we aspire to deliver. We provide our staff with a work environment that is supportive and fulfilling with opportunities for career growth and professional development.
Our close affiliation with Monash Health allows staff the rare and desirable opportunity to work in a private hospital setting with access to tertiary facilities and support when needed.
About the Role
The Patient Relationship Officer role operates within a range of competencies and skills that are required to ensure the effective and smooth management of admissions, discharges and transfers across the hospital. This is a permanent full-time or part-time position, working across multiple locations. You'll be welcomed into a positive and supportive environment, passionate about delivering care to a diverse and growing local community. You'll also enjoy working in brand new facilities in a dedicated heart hospital.
TheVictorian Heart Hospitalwill be Australia's first dedicated heart hospital.
Key duties and responsibilities:




Provide friendly, courteous & professional greetings and support to all visitors
Reception meet and greet
Admitting and discharging patients
Great customer service is essential for this role.
Working on a rotational roster
About You
You are a proactive individual who enjoys fast paced environment and is able to work effectively in an independent role. Prioritising comes naturally to you and being in a hospital setting you exhibit integrity, compassion, accountability, respect and excellence.
What we are looking for?
Excellent customer service and communication skills
Proactive, organised and able to work autonomously
Effective communication, interpersonal skills and the ability to incorporate phone etiquette.
Present with empathy and sincerely
Quick to learn new skills
Experience of iPM and webPAS systems will be beneficial
Benefits of working at Jessie McPherson Private Hospital:
Salary packaging options that increase your take-home pay
5 weeks annual leave for all full time employees (Pro rata for part-time)
A comprehensive Health and Wellbeing program
Free flu vaccinations
Private health insurance at discounted rates
On-site fitness centre
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.
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