Disability Support Coordination involves assisting NDIS participants to understand, implement, and manage their NDIS plans. The role focuses on coordinating supports, services, and stakeholders to assist participants to work towards their goals.
This is a work-from-home position. Residence within the Geelong region is required due to the expectation of face-to-face engagement with participants when required.
We are currently seeking experienced coordinators who have experience sourcing referrals, and who would be willing to support with our current case load.
Our KPI for this role is to maintain a 75% billable rate. Hours can be flexible, ranging from ***** hours per week, provided the KPI can be met.
Job Requirements and Responsibilities
Requirements
Experience working within the NDIS framework, including plan implementation and coordination of supports
Experience working with people with disability in community or support settings
Understanding of person-centred and strengths-based practice
Ability to manage a caseload and work independently
Strong written communication skills, including preparation of reports and documentation
Strong verbal communication and stakeholder coordination skills
Ability to work with multiple service providers and complex support arrangements
Ability to advocate within service systems
Strong organisational, analytical, and problem-solving skills
Responsibilities
Provide support coordination services within the NDIS framework
Assist participants to implement and manage their NDIS plans
Coordinate formal and informal supports aligned with participant goals
Develop, implement, monitor, and review participant support plans
Liaise with participants, families, service providers, and other stakeholders
Facilitate communication across all parties involved in participant supports
Support participants to exercise choice and control in service delivery




Maintain relationships with NDIS providers, community organisations, and allied health professionals
Maintain accurate participant records, plans, and budgets using Astalty software
Ensure compliance with NDIS Price Guide and relevant operational guidelines
Review and adjust supports in consultation with participants and stakeholders
Support Coordinators will primarily work from home. You must have a suitable setting (including an office space and adequate internet) to complete this role successfully. You may also be required to visit participants in their home, therefore a valid driver's license and roadworthy car are also a requirement.
Remuneration
This role falls under the Community Access Stream of the SCHADS Award. This role has been classified as level 4 under this award. Level 5 may be available for candidates with a higher level of experience.
Essential Qualifications
NDIS Worker Screening Check
Working with Children Check
Valid Australian Driver's Licence and roadworthy vehicle
First Aid Certificate
Desirable Experience and Qualifications
Previous experience in NDIS Support Coordination (Level 1 or Level 2)
Experience working with complex participant needs and multiple support providers
Familiarity with Astalty or similar case management systems
Established networks within the NDIS, disability, health, or community services sectors
Experience with service navigation, referrals, and coordination across multiple systems
Experience in negotiating supports, resolving service issues, and managing funding-related queries
Experience working with a diverse range of participant groups, including psychosocial disability, intellectual disability, and physical disability
Additional qualifications in disability, mental health, social work, community services, or related disciplines
Knowledge of allied health systems and community-based supports
Experience working in roles requiring independent caseload management
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📌 Remote Ndis Support Coordinator | Caseload & Stakeholders (Victoria)
🏢 The Companion Group
📍 Victoria