Operations Administrator (Training & Customer Service) - Full Time
Are you someone who thrives on variety, enjoys keeping things organised, and takes pride in delivering outstanding customer service?
WorkSafe Connect is seeking a proactive and highly organised
Operations Administrator
to join our Brisbane team. This full-time role is ideal for someone who enjoys a fast-paced environment where no two days are the same and wants to play an important part in helping deliver high-quality workplace safety training across Queensland.
About WorkSafe Connect
WorkSafe Connect is a Queensland-based Registered Training Organisation (RTO) with almost 20 years' experience delivering practical workplace safety training. We work with organisations across the resources, construction, manufacturing and government sectors, delivering training from our Brisbane and Townsville facilities, as well as onsite throughout Queensland.
Our focus is simple—
Outcomes Matter
. We believe training should create safer workplaces and real capability, not simply tick a compliance box.
About the Role
As our Operations Administrator, you'll help ensure the smooth day-to-day running of our Brisbane training centre. You'll be the first point of contact for participants and clients while also supporting our training operations through a wide range of administrative and operational tasks.
This is a hands‐on role requiring excellent organisation, attention to detail and the ability to confidently manage multiple priorities throughout the day.
Working Hours
Monday, Tuesday, Thursday & Friday:
6:30am – 2:30pm
Wednesday:
6:00am – 2:00pm
Please note:
Due to our training schedule, the
start times
are fixed and are an essential requirement of the role.
We are, however,



happy to work with the successful applicant on finish times where possible.
Key Responsibilities
Customer Service & Participant Support
Welcome participants and create a positive first impression
Assist participants with accessing our online Learner Portal
Direct participants to training rooms and answer general enquiries
Answer incoming phone calls and respond professionally to client enquiries
Provide information about our training courses and services
Manage and direct enquiries to the appropriate team members
Training Administration
Prepare and print participant course materials
Audit completed training paperwork against internal quality checklists
Enter participant information and results into our Student Management System
Scan and electronically archive training records
Provide general administrative support to the operations team
Operations & Facilities Support
Help maintain a qualified, welcoming training environment
Occasionally use the company vehicle to collect mail and training materials
Assist with general operational tasks that support the smooth delivery of training
About You
We're looking for someone who enjoys being organised, takes pride in accuracy, and genuinely enjoys helping people.
You'll be successful in this role if you:
Have previous experience in administration and customer service




Have excellent organisational and time management skills
Are confident managing multiple tasks, frequent interruptions and changing priorities throughout the day
Have exceptional attention to detail and enjoy working accurately
Communicate professionally both over the phone and in person
Are confident using Microsoft Office, particularly Outlook and Word
Enjoy learning new systems and processes
Enjoy working as part of a small, supportive team where everyone contributes
Are reliable, dependable and take ownership of your work
Hold a current Australian driver's licence (essential)
Are over 21 years of age (required for company vehicle insurance)
The Environment
This role suits someone who enjoys a busy, structured workplace. Although the day includes regular participant enquiries, phone calls and changing priorities, the office itself is generally calm and focused. Everyone is committed to their work, so there are often quiet periods where people are concentrating on their tasks. If you enjoy working independently while being part of a supportive team, you'll fit in well here.
What's on Offer
Full-time permanent position
Stable, established business with almost 20 years of industry experience
Early finish each afternoon, supporting work-life balance
Supportive and friendly team environment
Interesting and varied work across customer service, administration and operations
Ongoing training and professional development
Convenient Salisbury location with onsite parking and excellent public transport access
The opportunity to make a genuine contribution to improving workplace safety across Queensland
#J-*****-Ljbffr

📌 Operations Administrator (Training & Customer Service) - Full Time (Brisbane)
🏢 WorkSafe Connect
📍 Brisbane