Zagame's House is one of Melbourne's top inner-city boutique hotels (as voted by TripAdvisor users), and we're looking for professional & quirky individuals like you to join our growing family!
We're a 97 room boutique hotel, located in the cultural and bustling hub of Lygon Street, Carlton. We're a quick walk from the CBD and provide a personalised Melbourne experience, with a stylish, edgy design. We pride ourselves in providing the ultimate in contemporary comforts for guests to rest, play, indulge and inspire: Zagame Bros Coffee Co (bustling cafe 7 days), Lord Lygon Restaurant & Bar, state-of-the-art conference facilities, a bespoke concierge service... and more!
Our goal? To make sure every living being to come through our doors is treated like our Family.
We have created a team that is uniquely different but complements each other beautifully. It's all about us sharing a vision, being united in creating an experience that is second to none and delivering memorable moments.
We put H.E.A.R.T. into everything we do
H
ome: Zagame's rich heritage is synonymous with hospitality. Warm and generous, we embrace our guests and treat them like family.
E
ngaging: We're here to create memorable experiences for our guests and visitors. Vacations, events, celebrations and more... whatever we do, we deliver with wow!
A
rtistic: Vibrant, passionate and playful, we're here to push the boundaries. We have a creative soul and love to surprise and inspire.
R
elaxed: We are open minded, easy-going and non-judgmental. Through our personal touches and pampering, our guests feel chill, comfortable and cared for.
T
aste: Stunning interiors, local produce, delicious wine offerings... all must be 'Zagame-worthy'.



It's about instilling wow into everything we do.
Our environment is collaborative
We thrive on learning new techniques and having fun
Each member of the team has the opportunity to achieve daily goals
Our workplace is beautifully presented, and we have the right tools to do the job
Our teams have a work life balance
We have a Reward and Recognition program that works
Our core values are based on the belief that our team members should engage in being attentive, thoughtful, accountable and gutsy in everything that they do.
The Zagame's House Duty Manager leads the operational duties of the front desk and assists each Department Head as an operations leader accross multiple departments to ensure a seamless guest experience and safe and productive work environment is maintained accross the the entire property.
The successful applicant will:
Lead the vision and values of Zagame's House guest experiences
Work closely with the Rooms Division Manager, Front Office, Housekeeping, and F&B; teams to deliver and maintain exceptional service standards and guest experiences
Actively contribute to hotel targets and objectives
Be pro- active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards
Be able to roll sleeves up and get the job done - no matter what it takes




Be a juggler - you will have many balls in the air at a time or wine glasses in F&B;
Have an appreciation of the unique, the different, and the 'out of the box' (We don't believe there is a box)!
Question the 'norm' naturally and always look for ways to improve and do things differently
Have excellent attention to detail
Appreciate being at an award-winning hotel and is happy to do whatever it takes to stay there
Seems like a good fit so far. Do the following also sound like you?
An infectious smile and approachable friendliness
Leadership and personnel management skills
Strong communication, "we do!" attitude, reliable and level-headed
Initiative driven and believes there is no box
Able to work autonomously and as part of a team
Role reports to the Rooms Division Manager
As our venue operates 24 hours a day, 365 days a year, applicants must have
fully flexible open availability
across all 7 days of the week, including weekends, nights, and public holidays
(Full Job Description available in interview process if successful)
PERKS:
Awesome city fringe location, yet part of the culture of Lygon Street and Carlton
Parking on-site available as part of the Management team
Rewards & Recognition
EXPERIENCE:
Minimum 3+ years operational experience in front office department experience essential.
Experience in Hotel Management software (MEWS PMS a bonus) and Point of Sale software.
Reservations experience is a bonus
EDUCATION:
Somewhat tech-savvy - basic computer knowledge and experience with MS office, Point of Sales, Inventory and store programs
Attainment of the necessary Responsible Service of Alcohol (RSA) Certificate.
#J-*****-Ljbffr

📌 Duty Manager (Melbourne)
🏢 Zagames
📍 Melbourne