BGIS Global Integrated Solutions Canada – Sydney NSW
Permanent
3mo ago , from BGIS Global Integrated Solutions Canada
Operations Support Supervisor
Location:Sydney, Current South Wales
Company:BGIS Technical Services (Self Perform)
Employment Type:Full-Time, Permanent
The Role
BGIS is seeking an experienced and motivated Operations Support Supervisor to lead our Self Perform Operations Support team in Sydney, overseeing the delivery of planned and reactive maintenance services across multiple client contracts.
In this leadership role, you will supervise and support a team responsible for scheduling, dispatch, and coordination of field technicians.
You'll ensure operational performance meets contract service levels, KPIs, and compliance standards while fostering a strong, collaborative team culture.
You'll play a key role in driving operational efficiency, supporting management teams, and enhancing service delivery through leadership, coaching, and continuous improvement initiatives.
From day one, you'll be set up for success - with access to industry-leading systems, a supportive leadership network, and strong career development pathways within BGIS.
Why You'll Love Working With BGIS
Competitive salary with leadership development opportunities
Structured training and development pathways
Supportive leadership and collaborative team culture
Recognition & rewards - spot recognition vouchers and $2,000 employee referral bonus
Health, wellbeing & lifestyle benefits - Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers




Additional employee benefits including novated leasing options
Paid parental leave & volunteer leave
Safe systems of work and strong operational support
What You'll Be Doing
Lead, coach, and support a team of Operations Support Administrators (approx. ***** staff)
Oversee daily scheduling and dispatch of reactive and planned maintenance tasks
Ensure work orders are allocated effectively to meet SLA and KPI requirementsDrive team performance through monitoring, reporting, and continuous improvement
Provide operational leadership and support to area managers and field teams
Manage client service desk escalations and operational enquiries
Optimise technician resource planning based on priority, location, and skill set
Oversee system usage (Astea or similar), including task allocation, updates, closures, and reporting
Support financial processes including purchase orders, cost tracking, and stock coordination
Build and maintain strong relationships with clients, subcontractors, and internal stakeholders
Lead onboarding, training, and development of team members
Promote a positive, high-performing team culture aligned with BGIS values
Your Education, Experience & Skills
Previous leadership or supervisory experience in operations, scheduling, or facilities management




Minimum 2 plus years' experience in facilities management, trade services, or similar environments
Experience with ERP, CAFM, or field service systems (e.g. Astea, SAP, Oracle, Maximo)
Strong people leadership, coaching, and team development skills
Excellent stakeholder management and customer service capability
Strong analytical, organisational, and problem-solving skills
Ability to perform in a fast-paced, high-volume environment
Intermediate Microsoft Office skills (Excel, Word, Teams)
Strong written and verbal communication skills
Full working rights in Australia (essential)
About BGIS
BGIS is a global leader in integrated facilities management, project delivery, asset management, and technical services.
With more than 10,000 employees globally, we deliver innovative service solutions across diverse sectors including government, healthcare, defence, commercial, education, and critical infrastructure.
BGIS Self Perform specialises in delivering planned and reactive maintenance services across building, mechanical, electrical, hydraulic, and fire disciplines nationally.
We invest in our people through safe systems, modern equipment, and career development opportunities.
Learn more: /
We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present, and emerging.
BGIS is an equal opportunity employer and strongly encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ individuals, and people from culturally diverse backgrounds.
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📌 Operations Support Supervisor (New South Wales)
🏢 BGIS Global Integrated Solutions Canada
📍 New South Wales