Job Description

Responsibilities

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Provide systems administration, monitoring and level 2 and level 3 technical support.

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System monitoring and reporting, including ongoing process improvements to enhance operational availability and reliability.

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Investigate and resolve technical issues, providing technical assistance to stakeholders as required.

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Escalation of problems and incidents with vendors, ensuring problems are fully documented within the relevant reporting systems.

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Serve as technical resource for assigned projects and BAU activities to deliver technical solutions and outcomes, including support of testing activities.

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Installation/deployment of software updates, patches and fixes in line with procedures and processes, including change management.

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Create and maintain system and operational documentation, including the creation and maintenance of Knowledge Based Articles that can be followed by level 1 support officers

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Skills / Levels

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Delivery and operation
Technology Management
Application Support (ASUP)
Level 5

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Delivery and operation
Technology Management
System Software (SYSP)
Level 4

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Delivery and operation
Service Management
Problem Management (PBMG)




Level 5

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Technical skills Minimum-

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5 years' experience supporting Government IT Systems / Relevant Microsoft certifications.

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Technical skills

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1. Robust technical skills and experience with application troubleshooting, diagnosing, testing and resolving customer issues.

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2. Experience with scripting languages (Power Shell) and task automation.

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3. Intermediate Transact SQL (T-SQL) skills and robust experience with SQL database products

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4. Experience working with software development teams and understanding of the Software Development Life Cycle.

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5. Knowledge of ITIL Incident, Problem, Change and Release Management processes.

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6. Strong problem-solving skill with the ability to resolve complex technical issues.

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1. Windows server and Linux administration skills.

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2. Release automation using Azure Dev Ops or similar tools.

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3. Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk.

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4. Robust communication (verbal and written) and interpersonal skills

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📌 Systems Administrator /application Support/technical Support Engineers Canberra Onsite
🏢 IT Alliance Australia
📍 Canberra