Help clients build their dream home – be part of the journey from first conversation to handover.
Our clients believe building a home should be an exciting and rewarding experience. We're looking for a warm, highly organised, and customer-focused
Client Relationship Coordinator
who can guide clients through one of the biggest decisions they'll ever make.
This is not a high-pressure sales role. Instead, you'll be the trusted advisor and primary point of contact for clients, helping them navigate every stage of their building journey—from initial enquiry and design selections through to construction and final handover.
Whether clients are building a new home, creating a custom design, or undertaking a major renovation, you'll be there to provide exceptional service, confidence, and support every step of the way.
What You'll Be Doing
Build strong relationships with prospective and signed clients.
Guide clients through home designs, inclusions, upgrades, selections, and finishes.
Coordinate and conduct client consultations, meetings, and site visits.
Prepare proposals and quotations with support from the estimating team.
Maintain accurate client records and pipeline updates in Monday.com and Buildertrend.
Liaise with internal teams to ensure drawings, proposals, and key milestones stay on track.
Support clients throughout construction and remain involved through to handover.
Coordinate professional photography of completed homes and memorable client handover experiences.
Work closely with marketing to report on lead activity, conversions, and customer insights.
Represent the company at local events, displays, and home shows as required.
What We're Looking For




We're looking for someone who genuinely enjoys helping people and can build trust through outstanding communication and service.
Experience in a client-facing, customer service, relationship management, or sales role.
Exceptional interpersonal skills with a natural ability to connect with people.
Strong written and verbal communication skills.
Excellent organisation and attention to detail.
Ability to manage multiple priorities while maintaining a calm, professional approach.
Current Australian Driver's Licence.
Highly Regarded
Experience in residential construction, property, or new home sales.
Knowledge of the residential building process.
Experience with Monday.com, Buildertrend, or similar CRM/project management systems.
Robust CRM reporting, automation, or workflow management skills.
Knowledge of the regional Victorian market and community.
Play a meaningful role in helping clients achieve their dream home.
Diverse projects including new homes, custom homes, and major renovations.
Opportunities to contribute ideas, improve systems, and make a real impact on the client experience.
About You
You're warm, personable, and genuinely care about delivering an exceptional customer experience. You love solving problems, keeping things organised, and helping clients feel supported through what can be a complex and emotional journey.
Most importantly, you're someone who enjoys building relationships and takes pride in creating an experience clients will remember for all the right reasons.
Applicants must hold Australian Permanent Residency and have unrestricted Australian working rights. Only candidates who meet these requirements will be considered.
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📌 Client Relationship Coordinator (Bendigo)
🏢 ESE Consulting
📍 Bendigo