Australian Department of Veterans' Affairs – Melbourne VIC
DVA is seeking an APS5 Records Officer to join the Information and Records Management (IRM) Section, within the Portfolio Management Branch.
Our ideal candidate has experience supporting information and records management activities, with an understanding of practical recordkeeping approaches and how they are applied in operational environments.
You have experience managing records across physical and/or digital environments and can apply established records management principles and procedures in a consistent and practical way. You are comfortable working with an EDRMS (DVA uses Content Manager) and can work across different systems and operational environments.
You can analyse information and provide practical advice to support compliance and continuous improvement. You assess how work is undertaken and identify opportunities for improvement, supporting more effective and consistent ways of working.
You work effectively both independently and as part of a team and can communicate and collaborate with stakeholders across business areas and levels of seniority, including in geographically dispersed teams.
Where required, you contribute to team capability and support a professional working environment.
The key duties of the position include:
Provide advice and support on records management requirements, including the application of relevant policies, procedures and standards in operational work.
Administer and maintain records systems, including the Electronic Document and Records Management System (EDRMS), to ensure records are captured, managed and accessible appropriately.
Support records lifecycle and access activities, including classification, access, retention and disposal.
Apply information security, privacy and confidentiality requirements in the management of records and information.
Develop,



update and maintain records management guidance, procedures and supporting user materials.
Maintain records data and support reporting, compliance monitoring and process improvement activities.
Build effective working relationships with stakeholders to support positive recordkeeping practices.
Manage workload, staff and project administration activities, including monitoring tasks, maintaining documentation and delivering outcomes within agreed timeframes.
Exercise sound judgement to resolve routine and moderately complex records management issues, escalating more complex matters where appropriate.
Eligibility
Under section 22(8) of the Public Service Act ****, employees must be Australian citizens to be employed in the Australian Public Service (APS).
All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
The successful candidate will be required obtain and maintain a Baseline Vetting (AGSVA) security clearance.
Notes
This recruitment process is being used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack.
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.




Successful applicants engaged into the APS will be subject to a probation period.
DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential.
We welcome people with diverse skills, experiences, perspectives and backgrounds.
We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds.
Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.
DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.
Getting to know the Department of Veterans' Affairs
The Department of Veterans' Affairs (DVA) exists to fulfil the nation's duty to support our serving and ex-serving Australian Defence Force members and their families. We do this through programs of care, compensation, commemoration, income and Defence support services. Our aim is to enhance self-sufficiency, quality of life, financial wellbeing and community recognition for those we support.DVA is both a policy and service delivery agency. We have strong relationships with Australian ex-service organisations, Federal and State Government agencies and the veteran community.DVA's vision is to honour veterans, and empower them and their families to continue life after service, within a society that understands and values their military service and their ongoing contribution to the community.
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📌 Records Officer (Melbourne)
🏢 Australian Department of Veterans' Affairs
📍 Melbourne