Payroll Client Communications Lead
Full-Time | $80,000 + Super | Melbourne (Hybrid)
Reports to: Payroll Team Leader
About Us
The Breakthrough Office (TBO) is a Not-for-Profit specialist, providing outsourced accounting, governance, HR, and payroll solutions under one roof. We support NFPs, charities, and community organisations to achieve breakthrough; filling gaps with tailored, end-to-end solutions rather than one-size-fits-all fixes. Our team brings deep NFP sector expertise, and we're proud to be community-focused at our core: helping organisations spend less time on administrative burden and more time on their purpose.
About the Role
We're looking for a proactive Client Communications Lead to join our Payroll team, reporting to the Payroll Team Leader. You'll be the key point of contact for client communication and relationship management across our payroll portfolio, ensuring clients feel supported, informed, and confident in our service. It's a great fit for someone who enjoys the people-side of client management.
Key Responsibilities
Lead day-to-day communication and relationship management for a portfolio of payroll clients
Act as the primary contact for client payroll queries,



ensuring timely, professional responses
Maintain employee records, onboarding/offboarding data, and payroll system updates
Coordinate with the Payroll Team Leader on escalations, exceptions, and client updates
Support system administration across payroll platforms (e.g. Employment Hero, Xero, TANDA)
Maintain accurate documentation and support audit-readiness
About You
Prior experience in administration or processing (NFP sector experience a plus, not essential)
Confident, professional communicator, comfortable owning client relationships
Robust attention to detail and a methodical, organised approach
Comfortable working across multiple systems and client portfolios
Ability to manage competing deadlines in a fast-paced environment
Experience with Xero, Employment Hero, TANDA, or similar platforms desirable
What We Offer
Hybrid working arrangements
Exposure to a broad and meaningful NFP client portfolio
A supportive, collaborative team culture
The opportunity to make a genuine difference in the community sector
#J-*****-Ljbffr

📌 Payroll Communications Lead (Melbourne)
🏢 The Breakthrough Office
📍 Melbourne