This role is based in either our
Melbourne (Campbellfield)
or
Leeton NSW Office.
About the Role
The Customer Service Coordinator plays a vital role ensuring processes are executed to a standard of excellence, consistency and with efficiency to support the functions of the Sales Team. It is a diverse role that works closely between our Territory Sales Managers, Manufacturing and Logistics Teams to streamline the flow of work from quotation stage to Manufacturing and dispatch.
Performance Objectives & Key Responsibilities
Deliver against a defined set of Sales KPI's measured across daily, weekly and monthly
intervals.
Prepare customer quotations as needed to support field sales.
Assist gathering necessary client data to ensure accurate and professional documentation management.
Maintain pricing and other support tools to make sure information facilitating sales are accurate and accessible.
Be a secondary local point of contact for Customer inquiries & Problem solving.
Facilitate credit/returns processes and quality issues ensuring correct process and documentation is in place.
Liaise with Logistics and Manufacturing to support a positive customer experience.
Contribute to the maintenance and continuous improvement of Data quality in CRM and Order processing platforms.
Ensure Export administration functions are completed efficiently and accurately.
Perform 'over the counter sales' duties.




Coordinate customer communications: liaise with BDMs, send dispatch notifications once logistics confirms pickup, and record PODs.
Prepare sales reports on a regular basis.
Perform other Sales related ad-hoc tasks as requested.
Top requirements in a candidate
Experience in a customer service role or similar, demonstrating an ability to manage multiple priorities efficiently while maintaining high service standards.
Excellent verbal and written communication skills, with experience in creating
Great inter-personal skills to develop strong internal and customer relationships.
Strong time management skills to succeed in a fast-paced environment.
Great attention to detail.
A hunger to learn, grow, and develop new skills and office tools.
Proficient in using Microsoft Office Suite.
Experience with NetSuite and HubSpot CRM is advantageous.
Supportive culture of excellence, teamwork, and continuous improvement.
Ongoing career development opportunities and on-the-job training.
Enjoy a varied role as part of a passionate Sales team committed to growing the business to the next level.
Be part of a purpose driven, family-owned business in a high impact role.
Competitive base salary with performance-based incentives.
Opportunity to make a significant contribution to business growth and
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📌 Customer Service Coordinator (Melbourne)
🏢 Polytex
📍 Melbourne