Future Team Leader AU Air Team at Ignite. About the role The Future Team Leader for the AU Air Concierge Team plays a vital role in supporting the Cruise team. This position aids the Air Team Leader in managing daily operations, performance, and service delivery.

The role focuses on leading a dynamic customer service team that handles various aspects of cruise aftersales, including upgrades, cancellations, retail and trade support, as well as comprehensive customer care.

Key facts

Location: Bundall, Gold Coast Engagement: Permanent Team: Cruise Team

What you’ll do
Assist in overseeing the daily operations and performance of the AU Air Concierge Team.
Support the team in delivering exceptional customer service related to cruise aftersales and other inquiries.

Requirements
A minimum of 3 years of experience in a leadership role within a customer service workplace.




Proven track record in managing phone-based customer service teams.
Robust knowledge of the cruise industry and related customer service practices.
Excellent communication and interpersonal skills.

Nice to have
Experience with CRM tools and customer service software.
Background in the travel or hospitality sector.

Skills & tools
Proficiency in Microsoft Office Suite and other relevant software applications.
Familiarity with customer service metrics and performance evaluation techniques.

Practical notes
Applicants must be eligible to work in Australia.
Market-competitive salary and benefits package available.
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📌 Future Team Leader Au Air Team Gold Coast
🏢 Ignite
📍 Gold Coast