At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That's why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.
Who we are...
Welcome to Novotel Melbourne Glen Waverley, a contemporary hotel located in the heart of Melbourne's south-east. With 200 guest rooms, Meze Restaurant, Meze Bar, and a busy conferencing and events operation, we pride ourselves on delivering exceptional service and creating memorable experiences for every guest.
We are currently seeking an enthusiastic and passionate
Guest Service Agent
to join our Front Office team on a
Part-Time
basis.
Job Description
Are you passionate about delivering exceptional guest experiences and enjoy being the welcoming face of a busy hotel?
We are looking for friendly, professional and service-focused Guest Service Agents to join our Front Office team. This role is ideal for someone who thrives in a fast-paced environment, enjoys connecting with people from all walks of life, and takes pride in delivering outstanding customer service from arrival through to departure.
These positions require flexibility to work a rotating roster across mornings, afternoons, evenings, weekends and public holidays.
What you'll be doing...
Welcome guests with a warm and genuine arrival experience
Complete check-in and check-out procedures efficiently and accurately
Respond to guest enquiries and requests in a professional and timely manner
Handle reservations, room allocations and guest account transactions
Promote hotel facilities, services and Accor loyalty programs
Liaise with Housekeeping, Maintenance and Food & Beverage teams to ensure seamless guest experiences




Resolve guest concerns confidently and professionally
Maintain accurate guest records and ensure compliance with hotel procedures
Assist with daily Front Office operational requirements
Contribute to a positive, team-oriented and guest-focused team culture
Qualifications
What we're looking for...
Previous experience in a hotel Front Office or customer service environment preferred
Passion for hospitality and creating memorable guest experiences
Outstanding communication and interpersonal skills
Professional presentation and a positive attitude
Excellent organisational and time management skills
Ability to remain calm and efficient in a busy environment
Strong computer skills with experience using hotel property management systems (Opera Cloud experience is highly regarded but not essential)
Ability to work independently while contributing to a team environment
Flexibility to work a rotating roster, including mornings, evenings, weekends and public holidays
Unlimited working rights in Australia
Additional Information
What's in it for you
Full-Time and Part-Time opportunities available
Employment stability with a global hospitality leader
Paid annual leave andpersonal leave
Penalty rates for evenings, weekends and public holidays
Complimentary staff meals while on shift
Worldwide accommodation, dining and lifestyle discounts with Accor from day one
Employee Assistance Program and wellbeing initiatives
Access to award-winning learning and development programs
Career progression opportunities within Accor's extensive hotel network
A supportive team culture where your contribution is recognised and valued
If you are passionate about hospitality, enjoy creating memorable guest experiences, and are looking to grow your career with a global hospitality leader, we would love to hear from you.
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📌 Guest Service Agent - Part Time (Victoria)
🏢 Novotel
📍 Victoria