Seeking an experienced Salesforce Field Service Administrator to support the ongoing administration, maintenance and BAU operation of its Salesforce Field Service platform. With the core development capability now established, this role will focus on ensuring the platform remains stable, well configured and responsive to the needs of field operations and corporate technology teams. The successful candidate will act as the key point of contact for day-to-day platform support, user administration, configuration changes, issue resolution and continuous improvement.
Key responsibilities:
Configure and administer Salesforce Field Service to support operational and project requirements
Manage work orders, work types, service appointments, service resources, skills and service territories
Configure operating hours, scheduling policies and appointment processes
Support the Dispatcher Console and Salesforce Field Service mobile application
Maintain users, profiles, permission sets, access controls and Field Service permissions
Configure objects, fields, page layouts, record types, validation rules and declarative automation
Build and maintain Salesforce Flows to support business processes
Work with architects, developers and business SMEs to translate requirements into practical Salesforce configurations
Support testing, defect resolution, release activities and production deployment
Monitor data quality and assist with data loads, cleansing and migration activities




Develop reports and dashboards that provide visibility across field service activity and performance
Troubleshoot user and system issues and provide support to operational teams
Maintain system documentation, configuration records and user guidance
Ensure all configuration aligns with Salesforce governance, security and platform standards
Demonstrated experience administering Salesforce Field Service, previously known as Field Service Lightning or FSL
Solid understanding of work orders, service appointments, service resources, territories, skills and scheduling
Hands‐on Salesforce configuration experience, including objects, fields, layouts, record types, validation rules and permission sets
Experience developing and maintaining Salesforce Flows
Experience supporting the Field Service mobile application and/or Dispatcher Console
Strong understanding of Salesforce security and access management
Experience supporting testing, releases, data quality and production environments
Ability to work effectively with architects, developers, business analysts and operational stakeholders
Highly regarded:
Experience with Salesforce Service Cloud
Experience delivering Salesforce solutions within utilities, energy, infrastructure or another field‐based operational environment
Familiarity with Salesforce integrations and integration troubleshooting
Experience with data migration, Data Loader, Bulk API or similar tools
Salesforce Field Service Consultant certification
Experience working within a large transformation or technology delivery program
#J-*****-Ljbffr

📌 Salesforce Field Service Administrator (Melbourne)
🏢 Talent International
📍 Melbourne