An Epic Icon needs an Epic Team! Based in the Northern Territory, Ayers Rock Resort is the largest integrated resort complex in the southern hemisphere! Owned by Journey Beyond, Voyages Tourism Australia provides great experience-based holidays. We have over 5 hotels and 15 dining options that offer our guests a multitude of world class dining options. We offer a unique employment experience for those with a sense of adventure looking to experience the diversity of the outback and the spiritual heart of Australia! We are seeking a problem solving and customer focused IT Support qualified with at least 3 years' experience within a technical support or help desk role to join our onsite IT team. This role will see you provide comprehensive technical support and maintenance for all IT systems and infrastructure across a cluster of 5 hotels and campground, ensuring seamless operations and optimal guest experiences through reliable technology.
Position Type and Salary
Full time Position Available| $80,000 per annum (plus superannuation)
Key Duties
Manage and maintain IT systems across all properties, including Microsoft Office products and cloud-hosted SaaS solutions.
Respond to and resolve technical issues promptly, ensuring minimal disruption to hotel and campground operations.
Implement, upgrade, and troubleshoot software and hardware as needed.
Provide training and support to staff on various IT systems and tools.
Assist in maintaining communication infrastructure between the remote site and headquarters.
Skills
Ability to diagnose and resolve hardware, software, application,



and infrastructure issues across Windows environments and hospitality technology systems.
Solid understanding of networking principles, cloud-based SaaS applications, Microsoft 365, Azure, and remote IT environments.
Strong customer focus with the ability to explain technical concepts clearly to non-technical users while delivering a high standard of support.
Analytical mindset with the ability to prioritise issues, identify root causes, and improve processes through automation using tools such as PowerShell or Python.
Benefits and Incentives
discounted accommodation
competitive pay
resort discounts
delicious on-shift meals
relocation assistance payment of up to $700
access to our staff pool, gym, and Residents Club
free time to explore the Red Centre and enjoy unique and fulfilling experiences in unforgettable locations
rental discounts
$700 vacation bonus
resort vouchers for your work anniversary
development opportunities
attendance and performance incentives
We're Committed to Your Growth We are dedicated to helping you advance in your career while working with us. Our incentive and bonus program, which is accessible after a year of service, includes rental discounts, a $700 vacation bonus, and resort vouchers for your work anniversary. We also offer a variety of development opportunities and recognize high-achieving team members through attendance and performance incentives. Come join us on this exciting journey and be a part of something truly remarkable. This isn't just a job. This is an experience that'll leave you with enough memories to last a lifetime.
A National Criminal History Check is a mandatory step in the recruitment process.
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📌 Technical Support Engineer (Relocate To Yulara,Nt) (Alice Springs)
🏢 Voyages Tourism Australia
📍 Alice Springs