Customer Service & Administration Officer
Aussie1 Ag Parts is seeking a friendly, organised and dependable Customer Service & Administration Officer to support our customers and assist with the efficient day-to-day operation of the business.
The role is responsible for providing professional customer service, processing orders, maintaining accurate business records, coordinating freight and completing general administrative duties. The successful applicant will work closely with the sales, warehouse, accounts and management teams to ensure customers receive prompt, accurate and helpful service.
This position would suit someone who enjoys working with customers, is confident using computer systems and can manage multiple tasks in a busy agricultural parts environment.
Position overview
Aussie1 Ag Parts is seeking a friendly, organised and dependable Customer Service & Administration Officer to support our customers and assist with the efficient day-to-day operation of the business.
The role is responsible for providing professional customer service, processing orders, maintaining accurate business records, coordinating freight and completing general administrative duties. The successful applicant will work closely with the sales, warehouse, accounts and management teams to ensure customers receive prompt, accurate and helpful service.
This position would suit someone who enjoys working with customers, is confident using computer systems and can manage multiple tasks in a busy agricultural parts environment.
Key responsibilities
Customer service
Answer incoming telephone calls, emails and in-person enquiries in a friendly and qualified manner.
Assist customers with general product, pricing, availability and order enquiries.
Direct technical or specialised parts enquiries to the appropriate team member.
Follow up customer orders, backorders, freight and delivery timeframes.
Respond to customer concerns promptly and elevate issues when required.




Build positive and professional relationships with customers.
Sales and order administration
Enter and process customer orders accurately.
Prepare quotes, sales orders, invoices, receipts and other relevant documents.
Confirm customer details, delivery addresses, pricing and payment arrangements.
Process customer payments in accordance with company procedures.
Maintain accurate records of orders, enquiries, quotes and customer communications.
Assist the sales team with order follow-ups and general administrative support.
Freight and delivery coordination
Arrange freight, couriers and customer collections.
Prepare consignment information and freight documentation.
Track deliveries and communicate updates to customers.
Liaise with freight providers regarding delays, damages or delivery enquiries.
Work with warehouse staff to ensure orders are prepared and dispatched accurately.
General administration
Complete data entry and maintain accurate customer and supplier records.
Manage incoming and outgoing emails, correspondence and documentation.
Maintain electronic and physical filing systems.
Assist with accounts receivable, accounts payable and reconciliation tasks as required.
Order office supplies and assist with general office organisation.
Support management and other team members with administrative tasks when required.
Teamwork and workplace responsibilities
Work cooperatively with the sales, warehouse, accounts and management teams.
Communicate clearly regarding customer requests, order priorities and outstanding matters.




Maintain confidentiality regarding customer, employee and business information.
Follow Aussie1 Ag Parts policies, procedures and workplace health and safety requirements.
Maintain a clean, professional and organised work area.
Participate in training and contribute to improvements in customer service and business processes.
Undertake other reasonable duties within the employee's skills and experience.
Skills and experience
Essential
Previous experience in customer service, administration, retail or a similar role.
Strong verbal and written communication skills.
Professional and confident telephone manner.
Strong organisational and time-management skills.
High attention to detail and accuracy.
Ability to manage competing priorities in a busy environment.
Sound computer skills, including email, data entry and Microsoft Office programs.
Ability to work independently and as part of a team.
Reliable, dependable and willing to take responsibility for assigned duties.
Commitment to providing helpful and professional customer service.
Desirable
Experience working in agricultural parts, machinery, automotive, retail or warehousing.
Experience using accounting, inventory or point-of-sale software.
Experience processing sales orders, invoices and customer payments.
Basic accounts receivable or accounts payable experience.
An interest in agriculture, machinery or rural industries.
Personal qualities
The successful applicant will demonstrate:
A friendly and approachable manner.
Patience and professionalism when assisting customers.
Initiative and a willingness to learn.
Honesty, reliability and accountability.
Strong problem-solving skills.
A practical and positive attitude.
Flexibility and a willingness to assist across different areas of the business.
Respectful communication with customers, suppliers and colleagues.
#J-*****-Ljbffr

📌 Customer Service & Administration Officer (Ballarat)
🏢 Aussie1 Ag Parts
📍 Ballarat