Lead a team of technicians in a well-supported service operation. Solid admin backing, realistic workloads, and a focus on quality.
We're an independent, Australian-owned lift company with a strong and growing service portfolio across Queensland. Our focus is simple — deliver reliable service, support our technicians properly, and build long-term customer relationships.
We're now looking for a
Lift Service Manager
to take ownership of our Brisbane and Gold Coast based service team and portfolio.
This role is ideal for an experienced
Service Supervisor ready to step up
, or an established
Service Manager
looking for a more supported, well-structured environment.
The Role
You'll be responsible for overseeing service operations across Brisbane and the Gold Coast, leading a team of
7 technicians
and ensuring consistent, high-quality outcomes across the portfolio.
This is a
hands-on leadership role
— not in the tools, but close enough to the detail to support your team and customers when it matters.
You will:
Lead, support and develop a team of service technicians
Oversee daily operations, including maintenance, breakdowns and callouts
Work alongside a dedicated scheduler to ensure efficient planning and prioritisation
Provide high-level technical support to technicians (with backing from manufacturers and industry contacts where required)
Take ownership of customer relationships, including escalations and contract performance
Drive customer retention through consistent service delivery
Monitor and reduce callback rates through proactive problem solving




Ensure compliance with safety standards and company procedures
What Makes This Role Different
Well-structured operation with strong admin and scheduling support
Manageable team size (7 technicians) with a stable, established portfolio
Tight-knit, low-ego culture where people help each other out
Realistic workloads focused on quality over constant firefighting
Minimal after-hours disruption — no on-call field requirement
You'll have the autonomy to run your portfolio properly, without being pulled in ten directions.
About You
You'll come from the lift industry and understand what good service looks like — both technically and operationally.
An experienced
Lift Service Supervisor ready to step into a management role, or
A current
Service Manager
looking for a more stable and supported environment
You'll bring:
Strong understanding of lift service and maintenance operations
The ability to lead and support technicians effectively
Confidence handling customer escalations and building long-term relationships
Solid technical knowledge, with the ability to assist in fault diagnosis when needed
A practical, solutions-focused approach
Good organisational and communication skills
The Offer
Competitive salary package (based on experience)
14% superannuation
Dual cab ute
Phone and laptop provided
Long-term career opportunity within a growing Australian business
Location
Brisbane-based, with oversight of technicians working across Brisbane, Gold Coast, and occasional regional Queensland work.
#J-*****-Ljbffr

📌 Lift Service Manager - Brisbane
🏢 Eletech
📍 Brisbane