Richmond Medicalis an innovative company looking for a dynamic Practice Manager with strong communication skills to ensure relationships with doctors, other health practitioners and staff are maintained and continually improving. The ideal candidate will be a strong leader with the ability to focus on growth and general business development while ensuring a high standard of customer service and satisfaction.
About the role
This fantastic chance will be both rewarding and challenging. Richmond Medical is a large practice with15 GPs,2 nurses, onsite pathology and has an awesome administration team. We work closely with other service providers and you will enjoy working in a professional and very friendly environment.
Hours of work would be 8.00am - 4.10 pm Monday to Friday onsite.
Skills and experience
General Practice
Management
experience of a minimum of 1-3 + years
Proficient computer skills – either Best Practice or other practice software
An excellent understanding of patient billing and receipting
The ability to develop and communicate procedures and processes
Flexibility in hours of work to maintain business requirements as needed




Genuine empathy for patient welfare and superior customer service by "leading by example" and ensuring practitioners and staff adhere to best practice standards
Having passion and ambition to develop this role
Key Responsibilities
Front desk and administration support and day to day liaison with our busy practitioners
Managing the employee lifecycle of all staff including recruitment, induction, training, appraisal of staff and ongoing development
Managing rostering of doctors, nurses and staff with adequate cover to deliver required services
Maintain and ensure continuous improvement of service and quality standards across the practice
Preparation of daily, weekly, monthly reports as directed
Acting as the conduit between practice staff and practitioners
Lead, coach and motivate a team to reach the practice goals
Have an understanding of compliance, legislative and accreditation requirements relating to General Practice
Develop and monitor systems, processes and procedures with the ability to recognise and implement changes and improvements as necessary
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📌 Practice Manager (Melbourne)
🏢 Balanced Medical
📍 Melbourne