1d ago , from Illawarra Mercury Job Board
Location: Darlinghurst, SydneyType: Casual, up to 38 hours a weekStart date: 17th August
About usOur founder, Tony Laithwaite started out as a bottle washer at a winery in Saint-Émilion. He came home with a hired van full of Bordeaux and shared it with friends. More than fifty years on, the business is still family owned, buying direct from family wineries and selling direct to the people who drink the wine. The relationships his team built with Australian producers back then are still in place today.
We taste over 40,000 wines a year, and fewer than 800 make the range. Every bottle carries a full money-back guarantee: if a customer doesn't love it, we refund them and collect it.
Our Australian business runs from Darlinghurst in Sydney and delivers nationally.
The roleCustomers call us to order wine, and it's your job to look after them while they do.
You'll also recommend the products and services that suit each customer, which is what takes this role beyond a standard service desk. It's why we measure you monthly not just on call quality, but on what you sell and whether customers stay with us.
What you'll do
Take inbound calls from customers placing orders, managing accounts, and asking for help
Recommend products and services matched to the individual customer, not read from a script
Resolve queries on the first call wherever possible, using approved methods so customers get consistent answers
Bring the same standard of care to your last call as your first




Hit and beat monthly targets across service, sales and retention
What you'll bring
Previous call centre or customer service experience
A genuine interest in wine (WSET welcome, not required)
A valid RSA
An instinct for tailoring a solution to the person in front of you, rather than defaulting to a standard answer
Clear communication and the ability to build rapport fast with someone you've never met
Confidence with Microsoft Office and a willingness to learn new systems
Reliability and punctuality across your rostered shifts
The practical detail
Casual role, with hours rostered to call volumes rather than guaranteed. Expect up to 38 hours a week during busier periods, and lighter hours in quieter stretches (January especially)Two weeks of full-time training with your intake before you take a live call, starting 17 AugustHourly rate plus superannuation, with commission on top
Some roles may convert to permanent full-time after six months
In office in Darlinghurst, SydneyYou'll need work rights covering full-time hours during training and up to 38 hours a week afterwards. Australian citizens, permanent residents and working holiday visa holders are all welcome. Student visa holders are capped at 48 hours per fortnight during term, below what this role requires
Laithwaites is proud to be an equal opportunity employer, and we welcome applications from everyone, regardless of race, sex, sexual orientation, religion or belief, age, or disability.
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📌 Customer Service Wine Advisor (Sydney)
🏢 Laithwaites Australia
📍 Sydney