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About the Opportunity
We are seeking an experienced and client-focused Program Coordinator (APS6) to support a national mental health service delivering critical programs to veterans and their families.
This role plays a key part in coordinating outreach providers and ensuring the delivery of high-quality, accessible mental health services across Australia.
You will work within a collaborative clinical environment, supporting service delivery, stakeholder engagement, and continuous program improvement.
Key Responsibilities
Coordinate and manage outreach program providers, including clinicians and facilitators
Act as the primary liaison point, providing guidance, onboarding, and ongoing support
Monitor provider performance against quality and safety frameworks
Manage referrals, stakeholder relationships, and program communications
Respond to and resolve provider or client concerns and complaints
Support delivery of group programs, workshops, and community engagement initiatives
Maintain accurate provider records and support operational reporting
Contribute to evaluation, continuous improvement, and service development initiatives




About You
You are a confident and adaptable professional with strong stakeholder management skills and the ability to navigate complex service environments.
You will demonstrate:
Strong communication and interpersonal skills
Sound judgement and problem-solving capability
Experience coordinating programs or service delivery in a clinical or community setting
Ability to manage competing priorities and work autonomously
High level of professionalism, integrity, and confidentiality
You must meet one of the following:
Registered Psychologist, Occupational Therapist, or Nurse (AHPRA)
Qualified Counsellor with ACA Level 4 registration
Additional requirements:
Working with Children / Vulnerable People clearance
Ability to obtain a Baseline Security Clearance
Why Apply?
Contribute to meaningful outcomes supporting veterans and their families
Work within a respected national program with strong clinical governance
Opportunity to influence service delivery and program outcomes
Collaborative and purpose-driven environment
If you're a motivated qualified looking to make a genuine impact in mental health service delivery, we encourage you to apply.
Please note - Only shortlisted candidates with full working rights will be contacted.
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📌 Program Coordinator - Aps6 Level (Townsville)
🏢 Intowork Australia
📍 Townsville