Hirotec Technical Services – Newington NSW
Are you a confident communicator who enjoys supporting customers and keeping things running smoothly behind the scenes?
We're looking for aCustomer Service Schedulerto join our team and play a key role in delivering reliable, professional service to our clients.
This role is ideal for someone who thrives in a fast‐paced customer service environment, enjoys coordinating multiple stakeholders, and takes pride in clear, timely communication.
About Hirotec
Hirotec is a progressive and innovative leader in the provision of technical facilities services to the commercial and industrial sectors.
Operating for 50 years across Australia, Hirotec has core operations in the delivery of Fire & Essential Services, HVACand Electrical services.
Are you a confident communicator who enjoys supporting customers and keeping things running smoothly behind the scenes?
We're looking for aCustomer Service Schedulerto join our team and play a key role in delivering reliable, professional service to our clients.
This role is ideal for someone who thrives in a fast‐paced customer service environment, enjoys coordinating multiple stakeholders, and takes pride in clear, timely communication.
About Hirotec
Hirotec is a progressive and innovative leader in the provision of technical facilities services to the commercial and industrial sectors.
Operating for 50 years across Australia, Hirotec has core operations in the delivery of Fire & Essential Services, HVACand Electrical services.
About the Role
As our Customer Service Scheduler, you'll be the central point of contact between customers, technicians, subcontractors, and internal teams.
Your focus will be onsupporting customers, managing service bookings, and ensuring jobs are scheduled, communicated, and followed through efficiently.
You'll handle a mix of reactive and planned work and will be critical in maintaining strong customer relationships and meeting service level commitments.
Key Responsibilities




Customer Support & Communication
Respond to all customer phone calls and emails in a professional and timely manner
Act as the first point of contact for scheduling enquiries and service updates
Manage client and job portals, ensuring information is accurate and up to date
Liaise closely with Account Managers to support customer requirements
Escalate issues when required and manage urgent requests with confidence
Maintain an excellent phone manner and customer‐focused approach at all times
Scheduling & Coordination
Schedule reactive and planned jobs for internal technicians
Coordinate site bookings and technician availability
Follow up technicians to confirm attendance and job completion
Monitor SLAs and manage extension requests where required
Risk, Work Order & Performance Support
Monitor at‐risk jobs and take action to prevent service failures
Manage work order follow‐ups and missing documentation
Request required job information prior to invoicing
Subcontractor Support
Schedule subcontractor jobs and reactive events
Manage purchase orders and subcontractor call closures
Support ongoing subcontractor performance management
What You'll Bring
Essential
Previous experience in customer service, scheduling, or administration
Excellent communication skills and a professional phone manner
Strong organisational skills and attention to detail
Ability to manage competing priorities and deadlines
Confidence working with scheduling systems and Microsoft Office
Desirable
Experience in HVAC, Fire Services, facilities, or technical services
Experience using Pronto or similar ERP systems
Experience working in a team‐based service environment
Why Join Us?
Supportive team and positive workplace culture
Customer‐focused role with variety and responsibility
Chance to develop within a growing services business
Stable full‐time position based in Newington, NSW
1 day work from home
Please note: Extended hours may be required during peak periods.
Hirotec is proud to be an Equal Opportunity Company and an Aff...
#J-*****-Ljbffr

📌 Customer Service Scheduler (New South Wales)
🏢 Hirotec Technical Services
📍 New South Wales