This iconic Australian brand has stayed true to its original vision: sophisticated femininity, a passion for detail and a love of colour and print.
Sisters Nicky and Simone ZIMMERMANN founded their namesake brand in Sydney in ****.
Position Purpose
Zimmermann is excited to share a recent role within ourQueens Plaza Boutiquefor aVIC & Client Engagement Specialist!
Acting as a Zimmermann ambassador, the role is primarily sales orientated, and will involve creating lasting client relationships with both new and existing clients.
To provide exceptional service levels to ensure that clients enjoy an elevated luxury shopping experience.
The successful candidate will demonstrate a "hands-on" proactive approach and thrive working in a fast-paced team environment.
Key Responsibilities
To proactively build relationships with high value clients
To follow through on all new client leads, introducing the brand and engaging the client with the service and benefits to turn a prospect into a loyal client
To achieve Zimmermann expectation in all areas of Service, Product Knowledge and Store Presentation
To attend Product training's in order to become familiar with the product knowledge, benefits and features, VM and stock presentation expectations
To ensure all communication from other stores, Zimmermann Head Office and Management is responded to in a timely manner, or as required
To utilize CRM platform to organize appointments and any service communication with clients
To created detailed client profiles on CRM platform, logging communication and setting reminders to assist in client development
Communicate with client base and local network to propose event host for in-store shopping events
Coordinate with Retail and PR team event details in line with event expectations
Host Celebrity and Media dressing appointments in store when directed by PR team
To manage Top Spender and Client Spend to Date reports
About You
A proven ability to develop staff and achieve KPI results, impeccable attention to detail and exceptional communication skills
Demonstrates amazing client service skills
To be able to identify clients shopping spend and trends season on season, feedback to buying team follow up with the relevant strategy
Capability to acquire and grow the Zimmermann client database through engaging and maintaining professional relationships ensuring full compliance with local legislation
A passionate brand ambassador who embodies the Zimmermann values
Benefits of Joining ZIMMERMANN
Bi-Annual Careers Day to explore various career paths across Corporate and Retail
Bespoke career development plans and access to strong mentors and industry leaders.
Opportunity to grow within an Australian luxury fashion brand with opportunities to work globally.
Competitive package, seasonal uniforming and team member discount
Be part of a responsible fashion house with a focus in leading in sustainability
Diversity Statement
Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion.
If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
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