Partner ITis seeking an enthusiastic and customer-focusedIT Helpdesk Support professionalto join our growing team in Wollongong.
We are a Microsoft 365 focused Managed Service Provider supporting businesses across the Illawarra and beyond.
This role is ideal for someone who enjoys solving problems, working with people, and building their technical skills in a supportive MSP setting.
As part of our helpdesk team, you will be the first point of contact for client support requests, helping users with day-to-day IT issues, Microsoft 365 support, workstation problems, account access, networking basics, and general troubleshooting.
This is a hands-on support role where your work directly helps our clients stay productive, secure, and confident with their technology.
What you'll be doing
You will be responsible for:
Providing first-line technical support to clients via phone, email, remote support tools, and ticketing systems
Troubleshooting Windows desktop, laptop, printer, software, email, and network-related issues
Supporting Microsoft 365 environments, including Outlook, Teams, OneDrive, SharePoint, Exchange Online, and user accounts
Assisting with password resets, MFA issues, access provisioning, and basic Microsoft 365 administration
Installing, configuring, and maintaining workstations, laptops, peripherals, and business applications
Managing support tickets, including clear documentation of issues, actions taken, and resolutions
Escalating more complex issues to senior engineers where required
Assisting with onboarding and offboarding users




Helping maintain IT asset records and support documentation
Looking for ways to improve the client support experience and internal helpdesk processes
What we're looking for
The ideal candidate will have:
Previous experience in an IT helpdesk, desktop support, or technical support role.
Ideally, 2+ years
Strong knowledge of Windows desktop environments
Experience supporting Microsoft 365, especially Outlook, Teams, OneDrive, SharePoint, and Exchange Online
Good troubleshooting skills across hardware, software, email, and basic networking issues
A customer-first attitude and the ability to communicate clearly with non-technical users
Strong attention to detail when documenting tickets and following processes
The ability to manage multiple support requests and prioritise effectively
Basic networking knowledge, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN concepts
Experience using remote support tools and ticketing systems
A willingness to learn, grow, and take on new technologies
Relevant certifications such as Microsoft Fundamentals, Microsoft 365, CompTIA A+, Network+, or similar are highly regarded but not essential.




A driver's License and the capability to support on-site customer work would be advantageous.
Partner IT has been supporting businesses for over 20 years and is one of the largest MSP firms in the Illawarra.
We have built a strong reputation for delivering reliable IT support, practical technology solutions, and long-term client relationships.
We are proud of our team culture and believe work should be professional, supportive, and enjoyable.
When you join Partner IT, you will be part of a local team that values:
A friendly and supportive work environment
Ongoing learning and professional development
Exposure to a wide range of technologies and client environments
Career growth within an established MSP
Support for relevant training and industry certifications
A healthy work-life balance
Open communication and teamwork
This is a outstanding opportunity for someone who wants to grow their IT career in a Microsoft 365 focused MSP while working with a team that genuinely supports each other.
About Partner IT
Partner IT is a Wollongong-based Managed IT Services Provider delivering IT support, cloud solutions, cyber security, Microsoft 365 services, and business technology advice to organisations across a range of industries.
We focus on helping our clients get the best from their technology through dependable support, clear communication, and practical solutions that suit their business.
Our values are built around integrity, professionalism, teamwork, continuous improvement, and delivering a great client experience.
#J-*****-Ljbffr

📌 It Helpdesk Support - Level 1-2 (Wollongong)
🏢 Partner IT
📍 Wollongong