The Mission To Seafarers: Port of Townsville – Townsville QLD
The Casual Shop Assistant is responsible for providing friendly and welcoming customer service while supporting the day-to-day operations of the shop. This role ensures customers have a positive experience and that transactions are processed accurately and efficiently. The position also contributes to maintaining a clean, organised and inviting retail setting.
Key Responsibilities
Hospitality & Customer Service
Greet customers warmly and respectfully
Assist customers with product enquiries and purchases
Foster a welcoming, inclusive and culturally sensitive environment
Sales & Transactions
Operate the Point of Sale (POS) system (training provided)
Process cash and EFTPOS transactions accurately
Issue receipts and follow shop procedures
Assist with end-of-shift cash reconciliation (if required)
Shop Presentation
Maintain a clean, tidy and organised shop space




Restock shelves and assist with merchandising displays
Monitor stock levels and report shortages to the Duty Manager
Follow basic Workplace Health and Safety practices
Key Attributes
Friendly, patient, and compassionate nature
Respectful of diverse cultures, backgrounds, and faiths
Honest and reliable when handling money
Comfortable engaging with people from around the world
Willingness to learn POS systems and shop procedures
Team-oriented with the ability to work independently
Category
Community Services
Commitment
Regular - more than 6 months
Type Of Work
Food Preparation & Service,Retail & Sales,
Time Required
4 hour shifts either ***** to ***** or ***** to ***** afternoon or evenings
Training
On-the-job training provided
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📌 Volunteer Shop Assistant (Townsville)
🏢 The Mission To Seafarers Port of Townsville
📍 Townsville