Digital Business Analyst x 2 - 6 month contracts
Genesis Recruitment Solutions – Parramatta NSW
ServiceNow implementation and HCD experience highly desired
Parramatta based
3 days in office per week
Solid BPMN process modelling capability
ServiceNow implementation and HCD experience highly desired
This high-profile initiative is transforming the developer customer journey by replacing legacy systems, streamlining business processes, automating manual activities and delivering enhanced self-service capabilities. Experience working with ServiceNow modules below:
Public Sector Digital Services
Customer Service Management
Automation Engine
Key Responsibilities
Facilitate workshops and stakeholder engagement activities across business and technology teams
Elicit, analyse and document business and functional requirements
Develop process models using BPMN 2.0
Work closely with Product Owners, SMEs, Architects, UX Designers, Technical Leads and Project Managers




Collaborate with third-party vendors and delivery partners
Contribute to the delivery of customer-facing digital products and services
Requirements
5+ years Business Analysis experience delivering complex digital transformation initiatives
Strong experience facilitating workshops and managing diverse stakeholder groups
Strong BPMN process modelling capability
Experience working within Agile and Scrum delivery environments
Experience with Public Sector Digital Services (PSDS), Customer Service Management (CSM) and Automation Engine (AE)
Highly Desirable
ServiceNow implementation experience
Human Centred Design (HCD) or Design Thinking experience
Experience working within large corporate, utility, government or enterprise environments
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📌 Digital Business Analyst X 2 - 6 Month Contracts (New South Wales)
🏢 Genesis Recruitment Solutions
📍 New South Wales