Keep Connected Psychology and Therapies Centre, also known as KCPsych, is seeking an experienced and motivated Receptionist and Administration Officer to join our multidisciplinary practice team.
We are looking for someone who is professional, organised and genuinely passionate about providing outstanding service to clients, families, clinicians and external stakeholders.
Previous experience or demonstrated transferable skills in areas such as:
Medical, allied health or psychology reception
General administration or office support
Legal secretary or legal administration work
Community services, disability, mental health or social services administration
Social work, psychology, counselling or another relevant human services qualification or course
Applications from students undertaking a relevant degree are welcome; however, applicants must be able to demonstrate robust administrative, communication and organisational skills.
Training will be provided in our practice systems, procedures and service processes. However, we are seeking someone who already has a sound foundation of professional skills and can learn quickly, show initiative and contribute positively to a busy team environment.
Duties will include:
Responding to telephone and email enquiries
Scheduling, confirming and managing client appointments
Completing new client registrations and maintaining accurate records
Maintaining practice management systems and client files
Processing invoices, payments and billing
Typing and formatting professional letters and reports
Processing incoming and outgoing correspondence
Communicating professionally with clients, clinicians and external stakeholders
Completing general reception and administrative duties as required
To be successful in this role,



you will be able to demonstrate:
Previous administrative, reception, legal, health or community services experience
A friendly, skilled and confident telephone manner
Strong written and verbal communication skills
Excellent attention to detail and accuracy
The ability to prioritise competing tasks in a fast-paced environment
Strong organisational and time-management skills
Confidence using Microsoft Office programs and other computer-based systems
The ability to manage sensitive client information professionally and confidentially
Initiative, reliability and a willingness to learn
The ability to work collaboratively and contribute positively to a team
Our administration team plays an important role in the experience of every person who contacts the practice. We are therefore looking for someone who is compassionate, calm under pressure and committed to treating clients and colleagues with dignity and respect.
Being a team player is essential. We are looking for someone who communicates openly, supports their colleagues and wants to be an active and valued member of the KCPsych team.
KCPsych is committed to creating a supportive, inclusive and diverse workplace.
We strongly encourage applications from First Nations peoples, LGBTIQA+ people, people from culturally and linguistically diverse backgrounds, mature-aged applicants, early school leavers, people with lived experience of mental health challenges or disability, people with care experience, and people who have had contact with the criminal justice system.
We recognise that valuable skills and experience can be developed through many different pathways. Applicants who believe they have the skills and personal qualities required for the position are encouraged to apply.
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📌 Receptionist - Admin Expert (Queensland)
🏢 KCPSYCH
📍 Queensland