Department of Employment and Workplace Relations (DEWR) – Sydney NSW
As an APS5 Learning and Development Officer, you will support the design and delivery of learning that enables frontline staff to perform effectively in a energetic service delivery environment. Reporting to the APS6 Learning and Development Manager and working closely with subject matter experts and operational teams, you will deliver practical, accurate and user focused learning aligned to business needs.
This role supports staff operating in fast paced and at times psychosocially demanding environments, and contributes to building capability, confidence and resilience across frontline teams. It requires strong organisational skills, sound judgement, and the ability to respond to competing priorities.
The key duties of the position include:
Responsibilities of the APS5 Learning and Development Officer may include:
Coordinate the development and maintenance of learning resources ensuring content is accurate, relevant, accessible and aligned to business requirements and capability needs.
Support the delivery of learning activities through facilitation of training sessions (face-to-face and virtual), ensuring a consistent and engaging learner experience.
Apply quality learning principles in practice by supporting the development and delivery of learning that is purposeful, user focused and suitable for the operating environment.
Monitor and manage learning development enquiries and communication channels including shared mailboxes, ensuring timely, accurate and customer-focused responses to stakeholders.
Collect, maintain and report on learning data including participation, completion and knowledge check results, to support reporting, evaluation and continuous improvement.
Support continuous improvement of learning products and delivery by identifying trends, feedback and opportunities to enhance content, accessibility and effectiveness.




Build and maintain effective stakeholder relationships working collaboratively with subject matter experts and business areas to support the development and delivery of learning solutions.
Contribute to administrative and coordination activities that support the effective delivery of learning and development services across the branch.
Eligibility
Please note, under section 22(8) of the Public Service Act ****, employees must be Australian citizens to be employed in the APS unless the Agency delegate has agreed, in writing.
This is a designated security assessed position. The successful candidate will have the ability to obtain and maintain a Baseline security clearance.
This selection process may be used to establish a merit pool. The pool might be accessed to fill ongoing and non-ongoing vacancies for similar roles in the Department over the next 18 months.
Getting to know the Department of Employment and Workplace Relations (DEWR)
We are the department that helps job seeking Australians find safe, secure, and well‐paid work while we ourselves strive to be a model employer. We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or retraining to take advantage of emerging employment opportunities.Secure jobs are vital—driving future economic growth and providing people with the certainty. We focus on connecting Australians who are starting, advancing or changing their career with the relevant skills, knowledge and experience to gain or regain employment.Our work directly contributes to shaping the employment landscape. It is our unique purpose to help people realise their potential and we want you to be part of it.Underpinning our significant work is our focus on culture. We recognise that how we do things is equally important as what we achieve. Our workplace is one where different perspective are encouraged, people feel a sense of belonging and draw on the expertise of their peers. Our people demonstrate the APS Values, which includes being open, thoughtful, curious and candid. We also value employee wellbeing and developing leadership through investment in capability.
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📌 Aps5 Learning And Development Officer (New South Wales)
🏢 Department of Employment and Workplace Relations (DEWR)
📍 New South Wales