Technical Support Specialist - Scientific Instrumentation
KE Select is partnering with a global leader in the life sciences industry to recruit a
Technical Support Specialist
to join their National Service team based in Sydney.
This is an exciting prospect to join a highly respected organisation supporting laboratories across research, pharmaceutical, biotechnology, healthcare, food & beverage and environmental sectors throughout Australia.
About the Role: Working alongside Support Coordinators and Field Service Engineers, you'll provide advanced technical support for a broad portfolio of scientific laboratory instrumentation.
You'll troubleshoot complex instrument faults, diagnose technical issues and provide expert support to scientists, laboratory personnel and internal service teams. This is
not
a field-based position, but it offers a genuine career pathway into a Field Service Engineer role for someone looking to grow within a global organisation.
About the Company
KE Select is partnering with a global leader in the life sciences industry to recruit a
Technical Support Specialist
to join their National Service team based in Sydney.
This is an exciting opportunity to join a highly respected organisation supporting laboratories across research, pharmaceutical, biotechnology, healthcare, food & beverage and environmental sectors throughout Australia.
About the Role: Working alongside Support Coordinators and Field Service Engineers, you'll provide advanced technical support for a broad portfolio of scientific laboratory instrumentation.
You'll troubleshoot complex instrument faults, diagnose technical issues and provide expert support to scientists, laboratory personnel and internal service teams. This is
not
a field-based position,



but it offers a genuine career pathway into a Field Service Engineer role for someone looking to grow within a global organisation.
Key Responsibilities
Provide advanced remote technical support for scientific laboratory instrumentation.
Troubleshoot instrument faults and perform root cause analysis.
Support customers and internal service teams with complex technical enquiries.
Interpret technical documentation, service manuals and instrumentation specifications.
Manage technical priorities while delivering outcomes within service and project timelines.
Maintain accurate technical documentation and service records.
About You
You'll ideally bring:
A tertiary qualification in
Science
,
Mechanical Engineering
,
Biomedical Engineering
or a related discipline.
Experience supporting, servicing or troubleshooting scientific, analytical or medical instrumentation.
A solid understanding of laboratory instrumentation, including mechanical systems, fluidics and pneumatics.
Strong technical fault-finding, analytical and problem-solving skills.
Experience working within service or project delivery timeframes while managing competing priorities.
Excellent communication skills with the ability to confidently support scientists, laboratory personnel and internal engineering teams.
A collaborative, customer-focused approach with a passion for solving technical challenges.
What's on Offer
Join a global leader in the life sciences industry.
Office-based role with genuine career progression.
Comprehensive product training and ongoing technical development.
Work with market-leading scientific instrumentation.
Supportive team culture with excellent long-term career opportunities.
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📌 Technical Support Specialist - Scientific Instrumentation (New South Wales)
🏢 Ke Select
📍 New South Wales