Cricks Tweed is looking for a customer-focused Service Advisor to join our friendly team in Tweed Heads South. If you, thrive in a fast-paced setting and enjoy building strong relationships with customers, we'd love to hear from you.
About Cricks Tweed
Cricks Tweed is a leading automotive dealership and service provider in Tweed Heads South. For more than 20 years, we've built our reputation on delivering quality vehicles, expert servicing and outstanding customer care.
Join us and be part of a successful, customer-focused business where your contribution makes a real difference.
We offer:
Competitive salarycommensurate with experience
Ongoing training & development– grow your skills and progress your career
Employee discountson vehicle servicing and parts for you and your family
Health & wellbeing program, including gym memberships and healthcare benefits
A positive, team-oriented culturethat respects work–life balance
A long-established dealership withover 20 years serving the Tweed Heads community
About the role
As a Service Advisor, you'll be the key link between our customers and our workshop team. You'll provide an outstanding customer experience from initial booking through to vehicle handover.
Your responsibilities will include:
Greeting customers, identifying their service needs and explaining repair options and pricing
Preparing accurate repair estimates and service documentation




Coordinating with our technicians to ensure efficient and timely completion of all work
Keeping customers updated on the status of their vehicle in a clear and transparent way
Maintaining detailed records of customer interactions, service history, parts and labour
Proactively recommending additional services to improve vehicle performance and longevity
Helping foster a positive, collaborative environment within the service department
About you
You're professional, organised and thrive on delivering great service. You enjoy solving problems and can keep your cool when things get busy.
We're looking for someone who has:
Minimum 2 years' experiencein a customer-facing role and, whilst automotive experience would be looked upon favourably, it is not considered essential
Strongcommunication and interpersonal skills– you're confident dealing with customers and technicians alike
Provenproblem-solving and conflict resolution abilities
Confidence usinga variety of IT systems
Agenuine passion and commitment to exceptional customer service
The ability toadapt to changing prioritiesin a fast-paced workshop environment
Why you'll love working at Cricks Tweed
At Cricks Tweed, you're more than just a number. You'll be joining a supportive, close-knit team where your ideas are heard and your development is taken seriously.
We look forward to welcoming our next Service Advisor to the Cricks Tweed team.
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📌 Service Advisor (New South Wales)
🏢 Cricks Auto Group
📍 New South Wales