We are looking for a skilled Customer Service Coordinator to join our Residential Sales team based in Rochedale, QLD.
As a key member of the team, you will be the primary point of contact for clients seeking assistance with products, orders, and deliveries, while also providing valuable support to our internal sales representatives. This role offers the opportunity to work closely with customers, builders, suppliers, and internal stakeholders to ensure projects run smoothly and customer expectations are exceeded.
Our ideal candidate is customer-focused, highly organised, and thrives in a fast-paced environment. If you're passionate about delivering exceptional service and enjoy working collaboratively to achieve great outcomes, we'd love to hear from you.
KEY RESPONSIBILITIES OF THE ROLE...
Liaising directly with builders via phone and email
Supporting the sales team with administrative duties to help achieve team objectives
Maintaining accurate client and project records
Data entry and database maintenance
Building and maintaining solid relationships with customers and suppliers
Supporting positive and productive internal team relationships
Managing customer orders,



delivery schedules and stock allocations
Liaising with procurement, warehousing and logistics teams to ensure seamless project delivery
Resolving customer and site-related issues in a timely and professional manner
Providing exceptional customer service throughout the customer journey
REQUIREMENTS OF THE ROLE...
Strong organisational skills with the ability to manage multiple priorities simultaneously
A proactive, enthusiastic and team-focused approach
Professional communication and interpersonal skills
Exceptional verbal and written communication abilities
Strong problem-solving skills and initiative
High competency in Microsoft Office, particularly Excel
Experience in customer service, sales support or administrative roles
Previous experience within the building products, construction or home improvement industry is highly regarded but not essential
If this sounds like the right opportunity for you and you're passionate about delivering exceptional customer service, we'd love for you to join the Beaumont Tiles team and help create dream spaces every day.
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📌 Customer Service Coordinator (Queensland)
🏢 Beaumonts
📍 Queensland