IAM Technical Lead XPT Software Australia Pty Ltd Melbourne, VIC, au
Job Summary
We are looking for a
hands-on IAM Technical Lead
. This role focuses on
technical leadership (non-people management)
combined with strong
hands-on operational support
across IAM platforms.
The candidate will be responsible for
incident resolution, problem management, and platform stability
and
proactive service improvement
while acting as a
SME
on key IAM technologies.
Key Responsibilities
Provide
technical leadership for IAM platforms
(no people management responsibility)
Drive
solution design validation, troubleshooting support, and technical governance
Act as escalation point for
complex IAM issues and integrations
Work
hands-on on incidents, service requests, and problem tickets
Perform
deep troubleshooting and root cause analysis (RCA)
Support
access provisioning issues, PAM onboarding, and integration failures
Ensure
SLA adherence and operational stability
Lead and actively participate in
priority incident calls
Provide technical ownership during
Major Incident Management (MIM)
Support
real-time mitigation and post-incident RCA activities
Act as SME for
CyberArk PAM and SailPoint IdentityIQ / Identity Security Cloud




Identify and implement
automation and process improvements
Contribute to
runbooks, SOPs, and knowledge management
Support
audit, compliance, and remediation activities
Required Skills (Must Have)
Strong hands-on experience in:
CyberArk PAM
(Vault, CPM, PSM, PSMP, CCP, Onboarding, Troubleshooting)
SailPoint IIQ / ISC
(provisioning, aggregation, workflows, integrations)
Experience in:
Handling
priority incidents and MIM calls
Robust
troubleshooting and debugging skills
Preferred Skills (Good to Have)
Experience with
Okta (SSO, MFA, lifecycle management)
Knowledge of
Jenkins / CI-CD pipelines / automation frameworks
Exposure to Cloud environments
(Azure/AWS)
and
APIs, scripting
(PowerShell / REST)
Strong
analytical and problem-solving skills
Ability to work in
high-pressure incident environments
Good
communication and stakeholder management
High
ownership and accountability mindset
This is
NOT a people management role
Focus is
technical leadership + hands‐on delivery
Candidate must be comfortable
leading from the front during incidents
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📌 Iam Technical Lead (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne