Everton Hills Family Practice – Everton Hills QLD
Job Title: Experienced Medical Receptionist / Practice Manager Transition Role
Location: Everton Hills
Hours: 3 days per week (Monday, Tuesday & Friday) moving to Practice Manager in Early September ****.
About the Practice
We are a busy, patient-focused Family General Practice dedicated to providing exceptional healthcare. We are seeking an experienced and ambitious medical administration skilled to join our team and learn our operations, and transition to lead the practice as our Practice Manager in September ****.
The Opportunity
This unique role starts as an experienced Medical Receptionist (3 days/week). You will familiarize yourself with our clinical workflows, patient management systems, and daily operations. In Early September ****, your role will formally transition to Practice Manager, where you will oversee the strategic, financial, and operational leadership of the clinic.
Key Responsibilities
Greet and welcome patients with a high standard of customer service.
Manage appointment scheduling, patient inquiries, and phone calls using Pracsoft.
Process Medicare, DVA, and private health claims directly through Pracsoft.
Coordinate patient documentation and doctor messaging via Medical Director.




Maintain strict patient confidentiality and privacy compliance.
Observe practice workflows to prepare for future management duties.
Oversee daily clinic operations, billing efficiencies, and patient flow.
Utilize Pracsoft reporting tools for practice finances and billing reconciliation.
Manage staff rostering, recruitment, and clinical team training.
Ensure clinic compliance with workplace safety and RACGP accreditation standards.
Implement strategies to improve practice efficiency and patient care.
Skills and Experience Required
Essential: Minimum 2+ years of current experience in medical reception or healthcare administration.
Essential: Experience using Medical Director and Pracsoft software.
Essential: Solid understanding of Medicare billing, bulk-billing, and private claims.
Demonstrated leadership capabilities or a strong desire to progress into clinic management.
Exceptional communication, problem-solving, and organizational skills.
What we Offer
A supportive, collaborative, and patient-centric work environment which is friendly and supportive..
Competitive hourly rate during the reception phase, with a salary review upon transition to Practice Manager.
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📌 Medical Reception/Practice Manager (Queensland)
🏢 Everton Hills Family Practice
📍 Queensland